email : Webview : Your Strategic Alignment Update

The IT Strategic Alignment began in September of 2022 with a clear starting point of setting and meeting our stated goals. These goals are to enhance user support and experience, increase efficiency, increase transparency, simplify processes, and establish campus alignment.

I am excited about our accomplishments after nine months as we approach the completion of the primary driver behind our first year's focus, the implementation of Katalyst, SHSU's new IT ticketing system. Katalyst will go live the weekend of June 23rd. Emails outlining new features with helpful tutorials and more are forthcoming. Get a sneak peek by watching a few Katalyst video tutorials!

Katalyst: SHSU IT Ticketing System Videos (approx. 7m)

Campus Wireless System: We removed the SamNet campus wireless system on May 29th. As a reminder, wireless internet is available through eduroam. All SHSU devices are already set to the correct SHSU network. If needed, you can set your personal devices to connect to eduroam using our eduroam tutorials.

Nine additional technology policies have been updated and approved by the President's Cabinet. Each updated policy is listed below and available for further review on the Sam Houston State University policies website. We have also provided a sentence as to why the policy is important.

Take a moment to review how the below SHSU IT policies apply to you:

IT-12 Network Use and Vulnerability Assessment: Analyzing and scanning SHSU technology ensures that your communications and data are reliable and secure.

IT-13 Security Awareness and Training: Participating in the "Awareness Is My Armor" cybersecurity awareness campaign and taking the required Annual Cybersecurity Awareness training provides you with useful tools and resources to protect yourself and the university against cyberattacks.

IT-14 Server Administration: These security precautions are in place to ensure university data and your private information, such as banking details, social security numbers, etc. are protected against unauthorized access, modification, and more.

IT-15 Media Sanitization: Appropriately clearing the data on your devices, memory cards, equipment, etc. using the measures in this policy will help keep an unauthorized person from accessing confidential data.

IT-16 Non-Disclosure Agreement: Signing this agreement is required for you to access the SHSU information resources you need to adequately perform your job functions.

IT-17 Risk Assessment: IT risk assessments are a proactive approach to ensuring your personal information is secure on SHSU systems and applications.

IT-18 IT Administrator/Special Access: If you need IT Administrator or Special access, these guidelines are used to determine and grant the appropriate account access for your needs.

IT-19 Authorized Software: If you need to install software, you must use the measures set in this policy to ensure that the software is authorized and safe to place on your SHSU device.

IT-21 Firewall: The firewall secures university data, including your private information, by blocking all unauthorized user from accessing the SHSU network.

To view additional updates on the alignment and priority projects as we have them view our Alignment Progress site.

Thank you for all your support and feedback on our work for the IT Strategic Alignment.

Dr. Heather Thielemann, EdD
Sr. VP for Strategic Enrollment and Innovation