COVID-19 Weekly Community Briefing
We invite you to join us every Friday at 11 AM ET for an opportunity to connect as a community via Facebook Live during this unique time. We will share updates on how healthcare teams globally are addressing the COVID-19 situation and support each other as we remain focused on elevating the human experience in healthcare.
Follow us on Facebook to access the briefings. Not on Facebook? Be on the lookout for information on how to access the weekly briefing streams/recordings along with other COVID-19 specific resources.
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Announcing Reformatting of Patient Experience Conference 2020
While we will not meet in person for PX2020, we will offer a multi-week virtual conference opportunity, starting April 27. Kicking off during Patient Experience Week, Virtual Patient Experience Conference 2020 (Virtual PX2020) will offer over 40 sessions from presenters around the globe and engage and involve our great supporters and exhibitors.
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PX Connect is an online community that allows members to network and collaborate, offering a forum for exchanging ideas and resource sharing.
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Empathy in Times of Crisis
Helen Riess, M.D., Founder, CEO of Empathetics, Inc. and Associate Professor of Psychiatry at Harvard Medical School, explains that helping each other is what brings us together and enlivens our spirit and our communities, and it is needed now more than ever, locally, regionally, nationally, and globally.
Read the Blog
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Improvements to Modernize Patient Experience Surveys Recommended by Patient Experience Policy Forum
The Patient Experience Policy Forum (PXPF), supported by the Beryl Institute, releases a new position paper – It’s Time To Take Patient Experience Measurement And Reporting To A New Level: Next Steps For Modernizing And Democratizing National Patient Surveys. Published as a blog post with Health Affairs, the paper illustrates that while standardized Consumer Assessment of Healthcare Providers and Systems (CAHPS) measures have played an important role in efforts to improve patient experiences, it is time for a comprehensive effort to modernize and democratize all surveys and related data used to assess patient experiences with care.
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Paul Sommer
Sr. Director, Customer Relationship Management (CRM) Strategy Geisinger Danville, PA
Paul's primary responsibility is to lead the team, strategy, implementation and execution of its OneGeisinger best-in-class customer relationship management (CRM) program. The objective is to enable Geisinger’s integrated health system to have a 360 view of its patients, health plan members, and other types of customers and facilitate automated workflows to ensure the best experience for every customer.
View the Member Spotlight
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This study aimed to understand the lived experience of diabetes burnout among adults with type 1 diabetes (T1D). A qualitative descriptive study was conducted with a sample of 18 adults with T1D who reported a current or previous experience of diabetes burnout. Findings identified four main themes including (1) mental, emotional, and physical exhaustion from diabetes; (2) detachment from self, diabetes care, and support system; and (3) contributing factors to diabetes burnout; and (4) prevention and management strategies for diabetes burnout.
Download the Report* *This is a member only resource.
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UPCOMING WEbinars and Topic Calls
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March 24, 2 - 3pm ET
Presented by The MetroHealth System's Susan Fuehrer, President, Institute for H.O.P.E. and Janet Montoya, Community Health Advocacy Initiative Manager
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April 7, 2 - 3pm ET
Presented by Southern California Permanente Medical Group's Susie Becken, Patient Advisor - Co-Chair, Regional Patient Advisory Council, Kerry Litman, MD, Physician Lead for Patient and Family Centered Care and Rochelle McCauley, Senior Consultant
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April 14, 2 - 3pm ET
Presented by Riley Hospital for Children at IU Health's Darla Cohen, CPXP, Project Manager Patient Experience, Dana Hartman, RN, MSN, CPNP, Pediatric Cardiology Nurse Practitioner and Stacey Snellenbarger, Family Advisor/Parent
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MARCH'S FEATURED STRATEGIC LENS
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This month we highlight the Institute's Experience Framework strategic lens, Quality & Clinical Excellence. Experience encompasses all an individual encounters and the expectations they have for safe, quality, reliable, and effective care focused on positively impacting health and well-being.
Patient Experience Marketplace serves as the go-to resource for identifying patient experience products and services to support organizational improvement in addressing patient experience issues.
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Special Thanks to our Supporting Partners
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