Join the Patient Experience Community
Now more than ever, connection to your peers, resources and learning programs is essential in supporting your experience efforts. We understand the budget constraints brought on by the current healthcare crisis and offer you a 20% discount on individual membership through September 14, 2020. The discount code is 2020PX20%.
| |
We are excited to welcome seven new members to the Institute's Global Patient and Family Advisory Board. The Global Patient and Family Advisory Board complements the Institute’s boards by ensuring the voices of patients and families are a central consideration in the strategic direction and offerings of the Institute.
Jono Broad, Assistant Director for Patient and Public Involvement, South West Academic Health Science Network, PX Lead, NHS England South West Region
Jeff Cousins, Family-Centered Care Consultant, AdventHealth for Children
Sydney Graham, Engagement Specialist and Educator, Ontario Family Caregiver Advisory Network, Board Member
Corey Kimpson, Chair, Patient and Family Advisory Council, Community Ambassador (COVID-19), Cambridge Memorial Hospital
Ai Ling Sim-Devadas, Co-Chair, SingHealth Patient Advocacy Network, SingHealth
Cristina Serrao, Lived Experience Ambassador (Patient Experience Professional Ambassador Fellow), Experience of Care, NHS England and NHS Improvement
Herb Werner, Patient and Family Advisory Council Member and Spinal Cord Injury Peer Support Volunteer
Learn More
| |
We recently announced the eleventh annual Patient Experience Grant Program and the ninth annual Institute Scholar Program. These offerings reinforce the commitment to expand the field of patient experience, develop leaders on the front lines and throughout the experience movement and provide information and research to elevate the human experience in healthcare. The deadline to apply for each program is Friday, September 4.
| |
"Especially at a time like this, the ability of healthcare leaders to cope with the trauma and stress of their employees is crucial. Dealing with this situation will be essential for the viability of healthcare organizations, as the well-being of all involved will influence the future of patient care, the patient experience, patient outcomes and team performance."
| |
Read the latest two policy papers from the Patient Experience Policy Forum on Measurement and Patient Experience Partnership:
We must partner with patients as we redefine healthcare in the post-COVID-19 era A new position paper from PXPF published via Becker's Hospital Review and authored by Shari Berman, Co-Chair, PXPF; Courtney Nataraj, Patient Adviser and Board Member, PXPF; Charisse Montgomery, Program Coordinator, PXPF, advocates for policy change to improve the patient experience during and beyond the COVID-19 pandemic.
| |
While we were not able to meet in person for Patient Experience Conference 2020, we offer you the opportunity to connect where you are through a virtual conference accessible now through September 21, 2020. Sign up any time to have access to the library of recorded sessions as well as upcoming sessions.
Registration fee per participant: $500 Member / $600 Non-member
This Week's Upcoming Virtual Sessions
Wednesday, August 26, 12:00 - 1:00 PM Transforming Your Culture to Improve the Patient Experience in the Age of Consumerism
Friday, August 28, 12:00 - 1:00 PM Human Connection and Hope in Healthcare: Using Social Media for Good
| |
August 25, 2 - 3pm ET
Facilitated by: Kirsten Corley, MBA, CPXP, Director of Patient Experience, UnityPoint Clinic and Rachel Hardin, MHSA, Director, Provider Services, UnityPoint Clinic
| |
August 26, 5 - 6pm ET
“How to Be an Antiracist” by Ibram X. Kendi
| |
September 1, 2 - 3pm ET
Presented by Jessika Boles, PhD, CC, Child Life Team Lead, Monroe Carell Jr. Children's Hospital at Vanderbilt, Annie Duplechain, MEd, Graduate Research Assistant, Vanderbilt University, Camille Fraser, MS, CCL, Certified Child Life Specialist, Monroe Carell Jr. Children's Hospital at Vanderbil and Maile Jones, MEd, CIMI, Graduate Research Coordinator, Vanderbilt University
| |
September 2, 12 - 1pm ET
Join our first Volunteer Professionals connection call for a discussion on how organizations are keeping volunteers relevant during this time. Jason Wolf, President and CEO of The Beryl Institute, will facilitate a panel discussion with community co-chairs and encourage discussion among all members through the Chat function in Adobe Connect.
| |
September 4, 11 am ET
Facilitated by: Jason A. Wolf, Ph.D., CPXP, President & CEO, The Beryl Institute
| |
September 30, 2 - 3pm ET
Presented by: Kristina B. Baggott, MBA, CAVS, Associate Vice President, Volunteer Services & Community Engagement, Augusta University and AU Health System
| |
august's featured strategic lens
| |
This month we highlight the Institute's Experience Framework strategic lens, Policy & Measurement. Experience is driven and influenced by external factors and systemic and financial realities and requires accepted and understood metrics to effectively measure outcomes and drive action.
| |
Jason Wolf, Ph.D., CPXP, President and CEO, The Beryl Institute, shares three essential transformational changes needed to frame the future of human experience in healthcare. Six fundamental actions are also identified, highlighting the dynamic and guiding framework for elevating human experience over the next ten years for those receiving and delivering care.
| |
Stephanie Wells, Director of Patient Experience at Methodist Health System, shares how survey data can be a rich data source, giving us insight into the patient perspective that would be missed if we focused on staff opinion alone.
| |
Jan Gnida, Director, Patient Experience & Government Surveys, Professional Research Consultants, discusses how HCAHPS may give healthcare organizations the framework for the patient experience conversation, but the reach goes beyond just those who have direct patient contact.
| |
Special Thanks to our Supporting Partners
| |
|
|
|
|