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| PATIENT EXPERIENCE NEWSLINK is The Beryl Institute's monthly publication featuring important policy analysis, publications, research, press and current affairs to enhance and inform your work.
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| POLICY
Election Results Invigorate Medicaid Expansion Hopes
The election results in Maine and Virginia have energized supporters of expanding Medicaid under the Affordable Care Act in several holdout states. After months of battling Republican efforts to repeal the law, they now see political consensus shifting in their direction. (The New York Times, November 2017)
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| PRESS
Integrating Hospital, Post-Acute Providers to Optimize Patient Care
An aging population and shifting reimbursement models are spurring acute care and post-acute care providers to work more collaboratively. As the percentage of older Americans grows and the incidence of chronic disease increases, new models of care that extend outside of hospitals’ walls and leverage medical advances across nonhospital sites of care will be required. (Hospitals & Health Networks, November 2017)
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| Sponsored
Patient Experience R.O.I.
We know positive Patient Experiences drive referrals and likelihood to recommend, improve patient-provider relationships, and increase clinical compliance — thereby improving outcomes, reducing readmissions, and impacting the bottom line. With Patient Experience as a critical link in the service-profit chain, it follows that there is a direct correlation between patient satisfaction and profitability. This white paper shows how defining an organizational culture will create positive experiences for all caregivers, so that they can deliver positive experiences that impact profitability. (Integrated Loyalty Systems, November 2017)
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| FROM THE INSTITUTE
Don’t Underestimate the Importance of the Small Things
Deanna Frings, MS Ed, CPXP, Vice President Learning and Professional Development, shares the lasting impact small gestures can have and how at the heart of our humanness, it is being in relationship with each other that keeps us engaged in caring for those we serve. (October 2017)
Service Recovery in Healthcare
Rhonda Ramos, Patient Experience Manager, UPMC Pinnacle Hanove, shares how empowering their employees to take ownership to provide quick and decisive action when something has gone wrong has transformed their patient experience culture. (November 2017)
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| FROM PATIENT EXPERIENCE JOURNAL VOL 4, ISS 3
The patchwork perspective: A new view for patient experience
As the patient experience conversation progresses, efforts reveal a comrehensive and intergrated approach as a central consideration in a commitment to experience. This editorial describes how there may be no more complex opportunity than that of tackling the human experience in healthcare overall.
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| Join the discussion on patient experience topics in The Beryl Institute LinkedIn group.
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| Special thanks to our Supporting Partners. These organizations have contributed to the future of the field by supporting the continued growth of The Beryl Institute as the global community of practice on improving the patient experience.
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