Announcing The Beryl Institute's Patient Advocacy Council
We're excited to announce The Beryl Institute's Patient Advocacy Council. Joining our other boards and councils, this group will work collaboratively with the Institute staff to build programs and resources to elevate and support those working in Patient Advocate roles.
The Patient Advocacy Council represents a group of individuals committed to engaging with one another, sharing ideas and expanding the engagement of Patient Advocate Leaders in The Beryl Institute community.
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Brenda Radford, Director, Member Engagement at Amerihealth Caritas, shares six recommendations to effectively resolve your patient’s complaints and grievances.
View the PX Learning Bite
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"I know we all have the power to move mountains. Integration is here and it’s right around the corner; we just have to set the intention, plan well and be open to a new song. If we can do that, we will make powerful change."
Read the PX Blog
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To Care is Human Podcast
Erin Moore knew her children had a 25% chance of having cystic fibrosis, and with the birth of her son 10 years ago, her family saw that statistic come to life. Today, Erin is a leading voice in the space of patient engagement and co-design.
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UPCOMING WEbinars and Topic Calls
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March 10, 2 - 3pm ET
Presented by Beth Israel Deaconess Medical Center's Patricia H. Folcarelli, RN, MA, PhD, Vice President, Health Care Quality and Lauge Sokol-Hessner, MD, Medical Director Health Care Quality
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March 17, 2 - 3pm ET
Presented by The Beryl Institute's Michelle Garrison, Vice President, Membership and Lindsay Lewandowski, Manager, Member Experience
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March 24, 2 - 3pm ET
Presented by The MetroHealth System's Susan Fuehrer, President, Institute for H.O.P.E. and Janet Montoya, Community Health Advocacy Initiative Manager
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April 7, 2 - 3pm ET
Presented by Southern California Permanente Medical Group's Susie Becken, Patient Advisor - Co-Chair, Regional Patient Advisory Council, Kerry Litman, MD, Physician Lead for Patient and Family Centered Care and Rochelle McCauley, Senior Consultant
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MARCH'S FEATURED STRATEGIC LENS
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This month we highlight the Institute's Experience Framework strategic lens, Quality & Clinical Excellence. Experience encompasses all an individual encounters and the expectations they have for safe, quality, reliable, and effective care focused on positively impacting health and well-being.
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Presented by Jamie Di Piazza-Rodriguez, MSW, Manager of Patient Experience, Languages Services, and Patient & Family Relations, Hillcrest Medical Center
Presented by University of Alabama-Birmingham Health's John Dodd, Program Manager, Office of PX and Engagement and Kristen Noles, Nurse Manager
Presented by Richard C. Boothman, Formerly Chief Risk Officer, University of Michigan Health System (recently retired); Owner, Boothman Consulting Group, LLC and Tanya Lord PhD, MPH, Director, Patient and Family Engagement, Foundation for Healthy Communities (Concord, NH)
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Special Thanks to our Supporting Partners
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