Penn Information Systems & Computing
November 2022 Update
PennKey Self-Service Password Reset (SSPR) Now Available
We are pleased to announce that the new PennKey Self-Service Password Reset (SSPR) application is now available. SSPR is a modern, secure, easy-to-use app for resetting your own PennKey password if forgotten – using only your pre-registered personal (non-Penn) email address and cell phone number.
Using SSPR for PennKey Password Resets
  • Before using the app, you must have previously enrolled in SSPR and registered your preferred personal contact information.
  • Once enrolled, you can use SSPR to send a code to your registered personal email to quickly reset a forgotten password at any time. After completing the reset, a notification message will be sent to both your registered personal email and cell phone (both are required to use SSPR).
Note: Those who choose not to enroll in SSPR will continue to contact their LSPs or Service Desks if they need to reset forgotten PennKey passwords.
SSPR Help & Resources
Questions & Feedback
ISC values your feedback. If you have questions, comments, or suggestions, please contact
For the latest developments on the IAM program, please visit the website.
We look forward to sharing more progress with you soon!
The Penn IAM Team
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