October 2022 Update
PennKey Self-Service Password Reset (SSPR) Coming on November 15
As part of Penn’s Identity & Access Management (IAM) Program, major improvements are coming to the PennKey password reset process on November 15, 2022. The new PennKey Self-Service Password Reset (SSPR) process will dramatically improve user experience with a modern, secure, easy-to-use reset application, and should also significantly reduce the number of password help requests for Service Desks. Users will be able to reset their own PennKey passwords using only a pre-registered personal (non-Penn) email address and cell phone number.
SSPR Enrollment Now Open
To take advantage of the benefits of SSPR when it becomes available on November 15, PennKey users are encouraged to pre-register their preferred personal contact information at:
Those who choose not to enroll will continue to contact their LSPs or Service Desks if they need to reset their PennKey passwords after November 15.
SSPR Help & Resources
Questions & Feedback
ISC values your feedback. If you have questions, comments, or suggestions, please contact penn-iam@upenn.edu.
We look forward to sharing more progress with you soon!
The Penn IAM Team
