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PDX People Honored at Customer Service Awards
When travelers are in need, PDX People are ready to step up and provide exceptional customer service. If that sounds like an introduction to a team of superheroes, well, PDX People are not far off! Whether they come to the rescue for missing family members or medical emergencies, being friendly, knowledgeable and respectful are their (not so) secret powers that help create a safe, welcoming airport.
To recognize actions that truly stand out as extraordinary and support our core values, we host the PDX People customer service awards each quarter. Read the stories of airport employees honored from July through September 2023 or watch the event recording.
Know an employee who embodies the PDX People values? Submit a nomination now for the next quarterly honors.
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A silhouetted construction worker or a Sasquatch sighting? You decide!
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| What's New with PDX Next: Ticket Lobby Overhead Work and Bypass Closure
Ticket Lobby: As a reminder, on Mondays through Saturdays from 9 p.m. to 3 a.m. until mid-November, crews will be removing overhead protection scaffolding. Work starts by Southwest Airlines and moves south, and you may hear some elevated noise during this time.
Bypass Closure: The B/C bypass will close for safety on Tuesday, Oct. 31, from 1 to 3 a.m. while cranes are moving materials. Employees with red badges will have alternate route access through the security doors, but employees with grey badges will not. Spotters will be in place throughout the bypass to prevent entry.
Looking for more PDX Next information? We're keeping you in the know on what's new on the PDX People website. Have questions or suggestions about construction? Email hello@pdxnext.com or call the construction hotline at 503.460.4339.
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Be-leaf It or Not, It's Time for the Fall Cleanup and FOD Walk
Fall Cleanup: It's the event you've all bin waiting for: the fall cleanup! South side collection is Thursday, Nov. 2, and north side is Thursday, Nov. 9 – both days are from 8 a.m. to 3 p.m. Bring your dry, non-hazardous items including electronics and appliances. Red security badge or escort required.
FOD Walk: Gift cards and swag for everyone who joins the Airport Operations, Waste Minimization and Business and Properties teams to help pick up foreign object debris (FOD). Sign up now for one of two sessions: south side (Thursday, Nov. 2) or north side (Thursday, Nov. 9) from 1 to 2:30 p.m. Red security badge or escort required. Enjoy time with colleagues while playing an important part in keeping PDX safe!
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Travelers Find Rideshares and Taxis at New PDX Transportation Plaza
Did you know that commercial vehicles make 1 million trips through the terminal every year? By diverting taxis and rideshares to our new Transportation Plaza at PDX – which opened on Tuesday – we’re taking another big step toward clearing up traffic congestion along the terminal. Plus, fewer cars idling on the road means we're lowering emissions, too! The new Transportation Plaza for taxi, Uber and Lyft passengers will help everyone get to their destination faster, including drivers coming to the airport to pick up family and friends. If you know someone arriving at PDX and taking a taxi or rideshare, tell them to head to the ground floor of the short-term parking garage. The plaza is easy to find – just take the tunnel under the roadway, avoiding all the rain and crosswalks.
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Reminder: Halloween Trick or Treating Events for PDX People
Halloween Open House at the RCC: The Port of Portland's Aviation Security and Badging, Emergency Management, Airport Communications Center and the Port Police Department are hosting a Halloween Open House and families are welcome! Stop by the 3rd and 4th floors of the Rental Car Center on Tuesday, Oct. 31, from 2 to 5 p.m. for Halloween fun. Still room in your pumpkin for more candy? The PDX TSA team will join in the festivities from 2 to 4 p.m. with treats for the whole family on the 2nd floor of the RCC!
ALSO: Every year, the Security Badging team does something incredible to decorate their space. Stop by any time between 8 a.m. and 4 p.m. to see what clever creation they've concocted for 2023!
Costumes at PDX: If your workplace permits, you're encouraged to dress up for the day...but keep your badge visible and your costume welcoming, of course. From classic witch hats to modern memes, dressing up is a great way to show your Halloween spirit. Email pictures of you and your co-workers in costume to PDX People Communications!
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Fast Company: Portland’s New Airport Terminal Looks Like It’s from the Future, But It’s Built Out of Wood
This national news coverage of the new main terminal focuses on the supply chain for the 9-acre roof over the new main terminal, demonstrating what's possible with wood and that mass timber doesn’t have to mean mass manufacturing. As the article calls out, every piece of wood was sourced from 13 small and tribal landowners in Washington and Oregon within 300 miles of the airport. The process was so exacting, the architects knew every board that frames the skylights came from the Yakama Nation, and all the double beams in the six massive oval skylights came from the Coquille Indian Tribe.
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PDX in Pictures
900 local craftspeople from 70 local trades are working out at PDX every day to build the new shops, lay the new Oregon White Oak flooring, paint the new security checkpoints, seal the new floor to ceiling windows, demo the old ticket lobby and so much more. We can’t wait for you to see in May 2024, but in the meantime, check out this video for a look behind the scenes.
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