Free Webinar – They vs. We
Please join Matrix Fitness for a webinar presented by Karen Woodard geared towards facility, club and/or hospitality staff looking to make an impact on their business in 2014. This webinar covers the topic of creating a team of “we” rather than “they”. Staff persons at an organization who engage in conversation with potential customers may often reference their organization in terms of “they”, in what could be a negative connotation. Karen will discuss the reasons for this, and cover solutions to help your staff engage customers for a stronger “we” when referencing your organization.
Karen is President of Premium Performance Training in Boulder, Colorado and Ixtapa, Mexico is an international author, speaker and consultant devoted to successful sales, operations, management and hospitality training in the health and wellness industry. She has owned 11 businesses over the past 28 years, sold nine of them and currently operates two businesses. Six of the 11 entities were clubs starting in 1985 with three fitness centers, two indoor rock climbing facilities and a body mind center.