Kenya Vasquez-Flores Knows Timing is Everything
Kenya Vasquez-Flores (she/her) with AGI/Frontier Airlines was nominated by Officer Skip Baker with the Port of Portland Police.
"I was dispatched to a call at the Frontier ticket counter, which was no longer staffed, as employees were assisting with boarding at the gate.
The passenger, who had arrived slightly late, was visibly frustrated and upset that he was unable to reach any airline representatives either in the terminal or by phone. Knowing that Frontier only had one flight scheduled that day and that no additional representatives would be available to assist with re-booking, I proceeded to the gate where the employees were working.
The gate area was busy with active boarding, but I explained the situation to the gate agents. AGI/Frontier Airlines employee Kenya Vasquez Flores immediately offered to return to the ticket counter to assist the passenger. After receiving approval from her supervisor, Kenya went to meet the customer.
I introduced Kenya to the passenger, and she was able to help ensure he could continue with his travel plans. The passenger was sincerely grateful for Kenya’s assistance.
Thanks to Kenya’s willingness to step in and help, the customer – despite his delayed arrival – was taken care of and left with a much-improved experience at PDX."
