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The Definitive Guide to Knowledge Base Articles

High grade digital marketing guidance,
topically sorted, and curated to the max

Knowledge Base Articles

How to Build an Effective Support Knowledge Base: Everything You Need to Know About Documentation

Knowledge base articles, at their core, are a content tool that will help your customers help themselves. Start with this primer from Zapier to understand everything from the benefits of knowledge base articles to how to effectively set up a help center that will make your customer support experience smoother and more automated.

Businesses Aren’t Open 24/7, But Customer Support Is

What good is a help center if it isn't actually helpful? Help Scout compiled these examples of knowledge base articles that are worth emulating when you set about creating your own database of useful information for your customers.

Twitter’s 5 Tips for a Successful Knowledge Base

Supplementing your customer service strategy with knowledge base articles benefits more than just your customers. These tips from Twitter's IT team will show you how to build, organize, and improve a knowledge base so that it reduces support tickets and saves valuable time and effort for your team.

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The Stressed Marketer's Guide to Lead Generation with Social Media

Download Formstack and Jay Baer's interactive e-book to learn how to turn social media interactions into measurable leads.

Take the Guesswork Out of Marketing Automation

Oracle Marketing Cloud offers an introduction to marketing automation, with tips that marketers need to automate and optimize.

We Just Hit 10 Million Blog Visitors and I Need Your Help

Our goal at Convince & Convert is simple, yet difficult: to be the most useful source for online marketing and customer service advice and counsel. The only way we can continue to meet that goal is to get more and more (and more) relevant, and to provide you with exactly what you need to know. I can’t do that without information.

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