News and resources for airport employees.
News and resources for airport employees.
PDX People Customer Service Awards.
Mark Your Calendar for the PDX People Customer Service Awards
To recognize airport employees who truly stand out as extraordinary, we hold the quarterly PDX People Customer Service Awards. Winners in each category – along with their managers and members of our volunteer working committee – are invited to attend the event in person while it's live-streamed on Facebook on Tuesday, April 30
Our guest speaker this quarter is Drew Basore with Arup. Drew is part of the PDX Operation Readiness, Activation and Transition (ORAT) team – the folks that bring you updates, information, interactive Share Out Sessions and more. At this event, Drew will talk about the transition to the new ticket hall and PDX Plaza, including key information, tools and upcoming engagement opportunities.
Missed the last virtual awards ceremony? View the event recording or read about past winners on the PDX People website. You can also nominate an employee who embodies the PDX People values and serves as a shining example of great customer service for next quarter – submit a nomination now.
Nominate a PDX Employee
Portland Coffee Roasters gets ready to welcome travelers in August.
Recognize that yellow paint on the wall?
That's
Portland Coffee Roasters – one of seven new places to eat, shop and grab coffee pre-security at PDX when we welcome you in August.

What’s New with PDX Next: Main Bag Road, Ticket Lobby, Concourse C and April Forum

Main Bag Road: As a reminder, there’s a lot of work happening on main bag road, with multiple crews at all hours. If you drive on that road, make sure to use extra caution and practice safe driving protocols.
Ticket Lobby: Crews will shift one Southwest counter and scale and remove two counter positions and two kiosks to facilitate the extension of the temporary wall and build out the future north throat entrance. Crews will also remove one counter position and extend the temporary wall at the Delta ticket counter to the north to facilitate the build-out of the future south throat.
This work continues through the beginning of May during daytime and nighttime hours; you may also hear elevated noise levels during the demolition activities.
Concourse C: There may be periodic, elevated noise levels during façade removal on the outside of the building. Concessions closest to the outside work areas are Lardo, Stumptown and Capers. Work will continue through this Friday, April 26.
April Forum: Mark your calendars for Tuesday, April 30, at 10:30 a.m. to get the inside scoop on construction at PDX. Jen Reynolds from the Port of Portland along with Pat Bifone and Bri Leiblie of Hoffman-Skanska share the latest construction updates and answer your questions about PDX Next in just 30 minutes. If you'd like to join the meeting, email PDX People Communications today – Monday, April 29 – for the meeting link.
Looking for more PDX Next information? We're keeping you in the know on what's new on the PDX People website. Have questions or suggestions about construction? Email hello@pdxnext.com or call the construction hotline at 503.460.4339.
A group of PDX volunteers.

Celebrate National Volunteer Week at PDX

National Volunteer Week is April 21 - 27, a time to recognize volunteers and their positive impact in our community and our world. PDX is home to four volunteer programs: Volunteer Information Program (VIP), PDX Music ProgramUSO Northwest and the PDX Animal Therapy Program. Join us in thanking our volunteers this week – and every day – as we celebrate their contributions to our airport and beyond. Read more about these programs and all they’ve accomplished.
PDX employees at an ORAT Share Out Session.

Learn and Win with ORAT!

Supported by a dedicated team of Port of Portland employees, the PDX Operation Readiness, Activation and Transition (ORAT) team is focused on the transition from PDX Next construction to new main terminal operations.
As we shared previously, the ORAT team is bringing their show on the road. This month and next, look for interactive Share Out Sessions popping up around PDX so you can ask questions, learn what’s happening and win prizes! 
8 – 9:30 a.m., RCC - 1st floor
10 – 11:30 a.m., Airline ATOs
Noon – 1:30 p.m., TSA Breakroom
8 - 9:30 a.m., TSA Breakroom
10 - 11:30 a.m., Airline ATOs
Noon - 1:30 p.m., RCC - 1st floor
Curious about details or wondering what’s coming? Ask your question to the ORAT team.
Calendar with date being circled.

Be Knowledgeable: Upcoming Events at PDX 

PDX Job Fair: Know friends and family who might be interested in working at the airport? Invite them to our PDX Job Fair happening this Wednesday, April 24, right in the north tunnel. With employers representing airlines, airline service providers, drivers, janitorial services, parking, rental cars, restaurants, retail, security and TSA, there's a variety of opportunities for diverse interests.
Bring Your Child to Work Day: All the spots are filled for the Bring Your Child to Work Day PDX event, but you can still bring your child with you to work on Thursday, April 25, if your employer allows. If you choose to do so, you must adhere to PDX escort procedures:
  • Must have an “E” icon to escort.
  • Register escorts at flypdx.com/escort.
  • Escort only through designated doors and gates.
  • No more than three escorts per badgeholder.
  • Keep escorts within 10 feet at all times.
  • Keep escorts within sight and sound.
  • No escorting in construction zones.
A group of PDX People.

PDX Tops List of Friendliest Airport Employees

PDX People's commitment to friendly, knowledgeable and respectful service is the reason our airport is the best place for travelers.
A recent study showed that PDX led the rankings as the friendliest airport in the U.S., with an outstanding score of 44 out of a possible 50. This study analyzed reviews from Yelp and Google and noted that 19% of reviews of our airport on Yelp mention friendly staff – the highest percentage of any airport analyzed in the article. This is no small feat considering that more than 2,300 passengers have left their thoughts on their PDX travel experience on Yelp. Thank you, PDX People for your incalculable value to our airport community!
Mixed recycling and trash from PDX.
Mixed recycling and trash from PDX

5 Ways to Celebrate Earth Day Every Day 

First held on April 22, 1970, Earth Day is an annual event to demonstrate support for environmental protection. The official theme for 2024 is "Planet vs. Plastics."
Plastic pollution is a global issue that destroys environments, diminishes biodiversity, increases global warming, and harbors immense potential to impact human health.
"Plastic isn’t the worst environmental enemy, and in some cases the use of plastic provides benefits compared to other materials," Erin Anderson, who heads the waste reduction program at PDX, said. "Reduced weight during shipping results in less fuel consumption and any negative impacts from plastic food packaging are quickly surpassed by the benefits of preventing food waste. The real environmental enemy is the growing dependence on single-use plastics instead of the slightly-less convenient option."
There are many ways each of us can reduce and responsibly use plastic in our daily lives. Here are a few ideas to change your personal plastic use and reduce your environmental impact.
  1. Carry a reusable bag.
  2. Bring your own reusable eating utensils, water bottle and coffee cup.
  3. Reject fast fashion and wear your clothes longer.
  4. Participate in a local cleanup event
  5. Reuse, reduce, recycle…with an emphasis on reuse and reduce!

PDX in Pictures

Watch as the first of our beloved classic carpet heads to PDX for installation. Get ready for shoe selfies this August! 
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