News and resources for PDX employees.
News and resources for PDX employees.
Concourse Connector Closure: What You Need To Know
If you use the Concourse Connector – for work, for breaks or just for convenience – there will be limited ways to connect between B/C and D/E once it closes tomorrow, Tuesday, Jan. 5. The walkway will remain closed until the new main terminal opens in late 2023.
If you’re on foot, you’ll need to exit the concourse and re-enter on the other side, either using the employee lane of the TSA checkpoint or a bypass door, depending on your badge access. In good news, the B/C TSA checkpoint is now open 24/7 and TSA plans to keep a lane open around the clock on both sides of the airport for employee use.
If you’re in a vehicle, service roads will still connect the north and south sides of the airport, but there will be some changes – be on the lookout for those if you drive on the ramp. If you need more information, talk with your manager or email questions to
When you’re helping passengers, make sure that they carefully check their boarding passes and use the security checkpoint that matches their gate location. We also put together a list of questions and answers so if a passenger inquires, you'll know how to respond. See our Concourse Connector FAQ.
With the closure of the Concourse Connector, the existing pet relief area will also close permanently. However, two new pet relief areas have opened near Gates C4 and D2. As a reminder, we also have one pet relief area outside the terminal near the MAX light rail station.
Nelly Bruno Takes Care of Her Team
Watching out for your teammates and making sure they are taken care of is important for maintaining good spirits and postivie attitudes. That's why Robert Hein, manager at SP+ Corporation, nominated Nelly Bruno for a PDX People Quarterly Customer Service award.
"As we approached the end of the year, we encouraged our supervisory staff to take any remaining vacation time they had before it expired. However, due to the pandemic, we had limited staffing for coverage," Hein shared.
"Nelly gladly filled in for any supervisor on any shift to ensure they could take their much needed vacations. She worked both day shift and swing shift in the same week...and has even worked seven days straight. She also stood in for me as Manager on Duty in my absence," Hein continued.
"Without her our team wouldn't have had the happy (and restful) holidays they deserved. She is truly an asset to this organization and deserving of recognition."
PDX Employee Award Nominations Due Thursday 
Do you know a coworker or fellow PDX employee who goes above and beyond? Acknowledge their outstanding efforts during the fourth quarter of 2020 (September through December) by nominating them for a quarterly customer service award!
The process is simple – submit a nomination nowPlease provide a real-life example of how your nominee has delighted a passenger with outstanding service. Inclusion of customer compliments is always encouraged!
Every nominee will receive special appreciation for their outstanding efforts and the PDX People working committee will select 10 employees – one from each of our airport industries – to win the exceptional honor of a PDX Quarterly Award for customer service.
Nomination Deadline: Thursday, Jan. 7
Nominate a PDX Employee
The next virtual awards ceremony to recognize fourth quarter winners will be held on Tuesday, Jan. 26 from noon to 1 p.m. Add it to your Outlook calendar and, when the time comes, watch the live event. Missed the last virtual awards ceremony? View the recording of our previous awards ceremony or read about the winners on the PDX employee website
New Paging & Information Center Hours Announced
PDX Paging & Information Center hours of operation will change as of Thursday, Jan. 7. The new hours are 7:30 a.m. to 9 p.m. every day. When the center is closed, airlines and TSA staff will continue to have access to the central paging system via telephones in their leased areas. 
Need help finding a number or other information? The PDX employee website has a simple search right at the top to help you find operating hours, important phone numbers and more.
Brian Burk's Breathtaking PDX Photos Take Home Aviation Week Honors
You might recognize Brian Burk – or at least his stunning photography – from the "PDX in Pictures" series you see in this newsletter. Last month, three of Brian’s photos were selected by Aviation Week as their “Editor’s Picks” of 2020. We asked Brian about his path to working at PDX as an airport duty manager and he took us behind the scenes and provided a few more details about his award-winning photos. Read the full story on our Portside blog
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