Rachel Verry Welcomes Guests with Exceptional Customer Service |
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Rachel Verry with SSP America was nominated by a PDX employee.
"A couple traveling through PDX shared their meaningful dining experience and explained that travel can be challenging since the guest’s wife uses a wheelchair.
Rachel made everything feel seamless and comfortable for them. She went out of her way to help the guest’s wife get situated, made sure they had everything they needed, and created an environment where they felt genuinely welcomed and cared for.
What stands out most is the way Rachel shows up for our guests. She brings warmth, attentiveness, and real
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pride in her work. She moves with urgency when it matters – getting food and drinks out quickly for travelers catching flights – while still making people feel seen and valued. That balance is not easy, and she does it naturally.
Rachel also pays attention to the details. She reads the situation, adapts, and makes thoughtful decisions in the moment to elevate the experience. She doesn’t just serve tables – she creates comfort, especially for guests who may already feel stressed or vulnerable while traveling.
Because of her, this couple left not only satisfied with great food and drinks, but deeply appreciative of the hospitality they received. That kind of experience strengthens trust in our brand and reminds us why what we do matters. Rachel makes every moment count, and we are incredibly fortunate to have her on our team."
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| Concourse C Temperatures: Concourse C air handling units are being upgraded, so expect reduced heating and cooling capacity on all floors between Gates C6 and C13 through mid-July.
TriMet Bag Claim Upgrades: Now through Friday, July 13, TriMet fare machines are being replaced with new equipment. Expect loud noise during
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morning work hours on Wednesday, July 8, through Friday, July 10. Fare vending machines located on the TriMet platform will be accessible during this project.
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We Made It, PDX! Our Journey to Create the Local-est Airport Yet is Complete |
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We made it! June 30 marked the completion of PDX's main terminal reconstruction, the largest public infrastructure project in Oregon history. Over 11 years, this $2.15 billion investment modernized PDX, strengthened its seismic resilience, reduced its carbon footprint, and prepared the airport to welcome more travelers, all while finishing on time, on budget, and without closing for a single day.
The new PDX is more than an elevated airport experience. It's proof of what regional collaboration can accomplish, setting a new standard for delivering ambitious projects while keeping local communities at the heart of the work.
Now, with the building phase complete, our work shifts to ongoing improvements like baggage claim upgrades to make the travel experience smoother, brighter, and a little more PDX-y.
Thank you to everyone who played a part in bringing this extraordinary project to life while continuing to deliver the warm, welcoming PDX experience our community knows and loves.
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Be Knowledgeable:
Invisible Disability Support at PDX |
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Do you know what an invisible or hidden disability is? These disabilities might not be immediately apparent and can include learning differences, mental health conditions, and mobility, speech, vision, or hearing impairments.
For travelers with hidden disabilities, navigating an airport can present unique challenges. Fortunately, PDX offers several resources to help.
Sunflower Lanyard Program:
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Hidden disabilities sunflower lanyards signal that the wearer – or someone traveling with them – may benefit from extra time, patience, or support. Travelers can pick up a sunflower lanyard at any airline ticket counter or the Travel Oregon Welcome Center in baggage claim. Want to show your support? "Proud to Support" lanyards and enamel pins are also available at the Welcome Center.
Sensory Bags: Complimentary sensory bags are available for travelers with sensory needs. Pick one up at the Travel Oregon Welcome Center or TSA supervisor desks at the B/C and D/E security checkpoints.
Sensory Room: Located on Concourse D near Gate D10, the sensory room provides a calming space for travelers who may feel overwhelmed, overstimulated, or simply need a quiet break from the busy airport environment.
Learn more about invisible disability support and accessibility at PDX.
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Short Documentary Follows the Making of Kate Newby's
"The Sound of Trees" |
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A new seven-minute documentary highlights "The Sounds of Trees," a permanent public artwork by Kate Newby located pre-security by the north exit lanes. Filmed throughout the project's development, the short film traces Newby's process from collecting materials and working with clay to fabrication, firing, and
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installation. Materials are embedded in clay, melted into glaze, and shaped through processes of reworking, squashing, and, at times, literally walking across the raw clay surface. Watch now for a behind-the-scenes look at the craft, collaboration, and care required to realize a permanent artwork that will welcome PDX travelers for years to come.
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The PDX People working committee helped celebrate Pride Month by handing out Pride flags and pins across the airport. Thanks to everyone who pitched in and helped spread a little extra joy throughout the PDX community!
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