Name: Mel Jones
Position: Carer Support Team Manager
What does a normal day at My Forever Family NSW look like for you?
No two days are ever the same, and calling any day normal, might be a bit of a stretch 😊 I am privileged to work alongside one of the most passionate, caring, empathetic, hardworking teams I have ever come across in my career. Our team manages carer support and recruitment enquiries, and my role involves advocacy for carers, and improvement for sector wide process.
What do you enjoy most about your role?
Hearing stories from my team on the wins we have had, whether that be support for a carer, or a newly authorised carer we have supported through the process of becoming a carer. I also really love engaging with agency staff and hearing how beneficial our services are to their carers.
What is your favourite location in NSW and why?
I am a girl from the bush at heart, and I am passionate about rural parts of NSW, especially Western NSW. Somehow, I have landed in Sydney for the last 4 years, although Western NSW tugs on my heart strings because of the challenges they face with services available to them. The community spirit in small country towns across NSW is inspiring.