News and resources for PDX employees.
News and resources for PDX employees.
Denis Volchenko
Dollar Rent A Car
Denis Volchenko's Attention to Detail Makes Service Shine
The hair-raising moment when you notice your wallet, phone or treasured keepsake is missing from your pocket is a relatable feeling. When a rental car customer had that concerning experience, the staff at Dollar Rent a Car stepped up to help.
After returning her vehicle, the woman noticed that a sentimental charm was no longer in her possession and realized it must have fallen out in the car. A representative at the counter called the wash area to locate the car. Denis Volchenko, who was detailing the vehicle, immediately brought the car back to the return area and the charm was quickly reunited with its owner.
The grateful customer sent a note to thank Denis and the Dollar Rent a Car team for their efforts: “Finding my charm was against the odds…and so wonderful! Thank you for the great service!”
To recognize airport employees who truly stand out as extraordinary, the quarterly PDX People Customer Service Awards ceremony was held on Tuesday, Oct. 27. If you couldn't watch in real time, you can watch the recording now. You can also read the stories of our customer service champions on the PDX People website.
Want to nominate an employee who embodies the PDX People values and serves as a shining example of great customer service? Submit a nomination now.
Central Waste Area Moves Thursday, Nov. 12
It’s time to take out the trash…just make sure you head the right spot.
On Thursday, Nov. 12 at 7 a.m., the current waste area will close and all garbage and recycling will be directed to two new destinations – one on each side of the airport. The good news? This means access to trash and recycling will be more convenient than ever since we’re doubling number of drop-off locations.
The north waste areas are located outside the airport near Gate E1 and inside the airport under Gate D2 (D1044). The south waste areas are located outside the airport near Gate C1 and inside the airport by the freight elevator to the Concourse C food court (C1156).
Don't waste time: Get the details on our new locations, what areas accept which items, how to access the areas safely and more on the PDX People website.
Learn More about Waste Area Changes
Interested in a sneak preview? From Nov. 9 to 11, get a tour of the new waste areas, learn how to access them from your location and get trained on how to use the new garbage compactors. To sign up, contact the Waste Minimization Team at or call 503-415-6245.
PDX Next: Something to Smile About in November
We’re rolling out digital signage, just for you! You can see the first new display – integrated into a stunning rendering of the new main terminal – right now in the Badging office.
In the coming weeks, there will be four more digital signs popping up around the airport with a mix of PDX Next construction information, customer service recognition, upcoming events and much more. Look for them near bypass doors and other “back of house” parts of the terminal – places where they’ll exclusively be seen by employees. Take a few minutes and catch up on what else is new with PDX Next.
Resources for Oregon Laid Off Workers Available
If you know someone who has been laid off or furloughed from their job – at PDX or with another Oregon employer – please pass along this important resource. The U.S. Department of Labor's Rapid Response Team can provide them with the means to maintain an income (unemployment insurance), information on health insurance options, access to skills upgrading and training resources, and much more.

Services and resources vary by state and by specific layoff situation, but local services that may be available including use of computers, telephones, and fax machines for a job search; financial planning and stress management workshops; financial support for training; and special services for veterans and adults with disabilities. All services are offered at no cost.
Don't forget to redeem the coupons distributed in September PDX People Care Kits 
Coupons expire November 30, 2020
PDX In Pictures
A Horizon Airlines crew uses a hose and long brushes to scrub down a Bombardier Q400 in University of Washington colors. If you've ever wondered how many people it takes to wash a husky, the answer, apparently, is six.
About PDX In Pictures: For this periodic segment, we've asked Airport Duty Manager Brian Burk to share photos he captures while on the job with PDX Airport Operations. Brian has worked for the Port of Portland since 2007, but his first PDX job was as a high schooler in 1994. He's a native Portlander and a pilot who loves photography, flying and taking people behind the scenes of his favorite place: PDX.
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