News and resources for airport employees.
News and resources for airport employees.
Kai Vance Delivers Great Service
From eating meals in the terminal to taking a flight to visit family, PDX People aren't only employees serving up world class service, they're often customers too!
When Donna Evenhus with Hudson Group had trouble with her lunch order, Kai Vance with AtYourGate stepped up to problem solve. Offering technical support and a smile, Kai helped complete her order...and paid for her meal!
When nominating Kai for a customer service award, Donna shared that "Kai is one of the nicest people I have ever met, and his customer service is the best ever!" She also praised AtYourGate, noting that "it's especially helpful when we're stuck in a store working and don't have time to walk across the airport for food."
The PDX People Customer Service awards recognize airport employees who truly stand out as extraordinary. Missed the last virtual awards ceremony? View the event recording or read about past winners on the PDX employee website.
You can also nominate an employee who embodies the PDX People values and serves as a shining example of great customer service – submit a nomination now
Nominate a PDX Employee
What's New with PDX Next: Lost & Found Moves, Scaffolding Update and New Currency Exchange Location
On Wednesday, June 28, the Lost & Found office opens in its new home in baggage claim. You’ll find the office on the north end, down the hallway across from carousel 10.
The date for constructing scaffolding in the ticket lobby is pushed back, but it's still coming soon – you'll likely see it rise up in the next week. Read more about how this scaffolding enables overhead work in our June PDX Next update.
Passengers have lots of change to get used to, so we're making actual change (currency, that is) a little easier to access. To better serve passengers on the Alaska flight to Cabo, Mexico, the Currency Exchange International kiosk will temporarily move to the south ticket lobby on Saturdays only from 7 a.m. to 9 a.m. At all other times, you'll find the kiosk in its main location in baggage claim.
Our monthly What's New with PDX Next forum is coming up on Tuesday, June 29 at 10:30 a.m. Get the inside scoop on construction, hear the latest updates and ask your questions about PDX Next. Use this link to join the meeting on June 29 or add it to your Outlook calendar.
Looking for more? We're also keeping you in the know on what's new with PDX Next on the PDX employee website. Have questions or suggestions about construction? Email or call the construction hotline at 503.460.4339.
Regardless of Oregon Guidance, Mask Requirement at PDX Likely to Continue
Oregon Governor Kate Brown has said most mask requirements will disappear once 70% of the adult population (18 and older) in the state is at least partially vaccinated. But even then, masks will still be required in all U.S. airports, on airplanes and on public transit.
Back in April, the Transportation Security Administration extended the face mask requirement through Monday, Sept. 13. Refusal to wear a mask violates federal law and may result in penalties or removal from the airport. As we have done throughout the pandemic, we will continue to keep you posted as guidance continues to evolve.
Alaska Adds Direct Flight from PDX to San Luis Obispo, Southwest Adds Flight to Palm Springs
Alaska Airlines debuted a new flight to the central California coast this week, connecting PDX to San Luis Obispo. Additionally, Southwest announced a new seasonal nonstop from PDX to Palm Springs. The Portland service starts on Nov. 20 and will only operate on Saturdays. 
Summer Travel Looks Different at PDX
If you have friends and family traveling through PDX this summer, pass along two key things to ensure a successful journey: Remind them to use the correct checkpoint so they don’t have to go through security twice and to keep their masks on.
July is expected to be the busiest month at the airport, with peak travel days expected to exceed 50,000 travelers. While travel volumes haven’t returned to pre-pandemic numbers, the forecast of 4.2 million travelers this summer far exceeds last summer’s 1.3 million, and July alone should see 1.4 million through the terminal. Learn more about summer travel at PDX.
PDX in Pictures
To commemorate Pride month, Alaska Airlines recently held a "Parade in the Sky” featuring a custom painted plane supporting the LGBTQIA2S+ community. The plane took off in Seattle, making stops in Portland, San Francisco and San Diego and was filled with Alaska employees, community partners and special guests.
Thanks to Alaska employee Kris Brugman for tweeting out the festive photo on the bottom left, and to the Alaska team for sharing a few more PDX People photos on their blog post about the special event.

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