Carrie Countryman and Rob Selby Know Caring, Compassionate Service Takes Teamwork
As manager of PDX’s Lost & Found, Port of Portland’s Carrie Countryman knows the importance of reuniting passengers with their misplaced items. But when she learned that a passenger, Jennifer, left her mother’s ashes at the TSA checkpoint, she knew the situation needed extra attention.
Jennifer was on her way to her mother's memorial service in Alaska. Carrie knew how important it was to get the ashes to the right destination and was able to find one Alaska cargo flight that would make it in time. With help from Rob Selby of Horizon Air, the ashes were securely packed and sent to Alaska, where they arrived just in time for Jennifer to pick them up and make it to her mother’s memorial.
Carrie’s quick thinking and Rob’s fast action were instrumental to ensuring Jennifer could grieve her loss in a meaningful way. Read their full story on the PDX People website.
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