email : Webview : PDX People Weekly Update: December 1, 2025

Katrina Matthews with PDX llama and alpaca.

Katrina Matthews has Great Customer Service in the Bag

Katrina Matthews with Made in Oregon was nominated by her manager.

"A customer left their bag in the Made in Oregon store. Katrina called the number on the luggage tag and reached the passenger's mother. She then asked which gate the passenger would be at and kept the mother on the phone while she tried to return the bag.

When Katrina arrived, the flight door was closed. She let the mother know the bag had to be turned into Lost and Found and that was where it could be collected. The family was very grateful and even sent a thank you letter to Lost and Found for Katrina."

Want to learn more about PDX People recognition? Check out the recognition programs and read about past winners on the PDX People website. You can also nominate an employee who embodies the PDX People values and serves as a shining example of great customer service for next quarter – submit a nomination now.

Nominate a PDX Employee

Wooden floor in the south side construction area.

What's New with PDX Next: November Forum Highlights

With the recent holiday, work is a bit quieter than usual. Instead, let's look at some of the highlights from the November PDX Next forum:

Wood flooring on the south end is complete and work is now happening on the north side.
The south node walkway to Concourse B is set to open in mid-January, meaning the long walk will be greatly reduced!

As a reminder, the monthly What’s New with PDX Next series will come to an end after the forum on Tuesday, Dec. 30. With the north and south nodes set to open in the new year, it’s a natural point to wrap up the series, which has been a great way to share project milestones and progress with the airport community. We'll continue to keep you in the know in this newsletter, on the digital signage, and on the PDX People website.

Have questions or suggestions about construction? Email hello@pdxnext.com or call the construction hotline at 503.460.4339.

Person working in the Lost and Found office.

Be Knowledgeable:
Lost and Found

You’re walking down Concourse B when you stumble across a pair of prescription glasses on the ground. Do you know what to do next? If you said, "Take them to Lost and Found," you’d be right!

You can find the Lost and Found office on the north side of the mezzanine level (pre-security) in the main terminal. There are a few options for routing items to Lost and Found – whichever option is closest to you is the best choice.

During open hours, you can bring found items to the office. You can also bring items to the information booths in baggage claim (if they are staffed) or use a drop box. Items put in the drop boxes will go to Lost and Found within 24 hours, but if the lost item is essential – think wallet, ID, medical supplies, keys, cell phone or prescription glasses – call the PDX Communications Center at 503-460-4747 and let them know an essential item is in the drop box. See the full list of drop box locations.

Lost and Found’s open hours are listed online and there’s a place on the website where people can submit an inquiry about missing items. This is the best place to start if you or a visitor has lost an item at PDX, and placing an inquiry with Lost and Found is always free of charge.

The Oregonian: PDX Passenger Volumes are Near Pre-Pandemic Levels

PDX is getting close to its pre-pandemic travel numbers. Estimates show nearly 1.7 million travelers passing through the airport in October – the closest match to 2019 levels since COVID.

Recovery in Portland has taken longer than the national average because the airport has fewer connecting flights to boost passenger counts and business travel has been slower to return. But airlines appear confident in the rebound: seat capacity is up nearly 4% from last year, with new domestic routes and more flights to Europe than before the pandemic.

While passenger volumes from January to October remain about 7% below 2019, traffic has been steadily climbing throughout the year, and about 367,000 passengers were expected to move through the airport during Thanksgiving.

Double rainbow over the airfield at PDX.

Photo by Haley Verbrigghe, Port of Portland

PDX in Pictures

Thanks to everyone who worked through Thanksgiving, Black Friday, Small Business Saturday, and this busy travel period. You made the journey easier for countless travelers and your know-how, warm smiles, and thoughtful support made a world of difference!

Walt Marchbanks, Port of Portland customer program and services manager, shared this message of thanks: "On behalf of the PDX People volunteer working committee, we’d like to thank all the PDX People who worked over the Thanksgiving holiday. We appreciate all you do to support the passenger experience at our airport."

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