In celebration of last quarter's amazing customer service stories, we're giving some extra applause to our previous nominees:
Carl Whitlock (Smarte Carte) goes the extra mile, from making sure equipment is running smoothly to ensuring all passengers can access their products to learning day shift duties.
Cindy Young (SP Plus Corporation) delivers outstanding service by being responsive to customers’ questions and making sure they feel heard.
Cody Dobbs (US Customs and Border Protection) used a thoughtful, passenger-first approach to configure the arriving passenger pathways.
Elvia Lara (Relay Resources) is always friendly, offering to help passengers when needed and keeping her restrooms spotless.
Noah Juarez (Port of Portland) encountered a family concerned that their older relative wouldn't make it to her flight. He reassured the family and helped the relative get to her gate.
William Clark (Horizon Air) sprang into action when a customer’s dog got loose, calling for help, remaining on the scene to assist and ensuring the safety of the animal.
Pavel Khrestsov (SP Plus Corporation) elevates the overall customer experience with his contributions. Pavel is also multi-lingual and translates for passengers when needed.