email : Webview : PDX People Weekly Update: January 29, 2024

Watch the PDX People Customer Service Awards Live Tomorrow!

To recognize airport employees who truly stand out as extraordinary, we hold the quarterly PDX People Customer Service Awards. Winners in each category – along with their managers and members of our volunteer working committee – are invited to attend the event in person while it's live-streamed on Facebook on Tuesday, Jan. 30.

Our guest speaker will be Dan Pippenger, Chief Operating Officer with the Port of Portland, who will be providing an update on the status of airport operations and what we might expect to see in the coming year – including a look at our new main terminal opening May 2024!

Watch Live Tuesday, Jan. 30

PDX carpet being installed in the new main terminal area.

What's New with PDX Next: Airport Way, Baggage Claim and Ticket Lobby Noise

Airport Way: On Monday, Jan. 29, the right turn lane on Airport Way eastbound (outbound) onto NE 82nd will be closed from 8 a.m. to 3 p.m. for pothole repair. Cars turning right onto NE 82nd from Airport Way eastbound (outbound) will turn from the far right lane instead of the turn lane.

Southwest Airlines Baggage Service Office: Late night on Tuesday, Jan. 23, the Southwest Airlines baggage service office will move to a new temporary location near baggage carousel 4.

Ticket Lobby Noise: On Wednesday, Jan. 31, during day time hours, crews will be saw cutting and chipping concrete on the roof above the north ticket lobby. Expect intermittent noise and vibrations in the north ticket lobby and in the United lounge.

January Forum: Mark your calendar for Tuesday, Jan. 30, at 10:30 a.m. to get the inside scoop on construction at PDX. Jen Reynolds from the Port of Portland along with Pat Bifone and Bri Leiblie of Hoffman-Skanska share the latest construction updates and answer your questions about PDX Next in just 30 minutes. If you'd like to join the meeting, email PDX People Communications before Monday, Jan. 29, for the meeting link.

Looking for more PDX Next information? We're keeping you in the know on what's new on the PDX People website. Have questions or suggestions about construction? Email hello@pdxnext.com or call the construction hotline at 503.460.4339.

Be Knowledgeable:
Blue Lightning Initiative

January is National Human Trafficking Prevention Month, dedicated to raising awareness about human trafficking and educating the public about how to identify and prevent this crime.

This month, we're launching an ongoing partnership with the Blue Lightning Initiative (BLI) – a program led by the Department of Homeland Security and the Department of Transportation – to help train PDX and Port of Portland employees to identify potential traffickers and human trafficking victims, and to report their suspicions to federal law enforcement.

Want to learn more and be entered to win $100? Head to the PDX People website to watch a 25-minute video on common indicators of trafficking that airport employees may encounter, and how to immediately report suspected trafficking to law enforcement. Once you've watched the training, you can enter to win a $100 gift card for helping keep PDX safe and secure (open through Wednesday, Jan. 31).

Watch the Training and Enter to Win

PDX Adds New Nonstop Service on Frontier Airlines

This spring, PDX will add new nonstop service on Frontier Airlines to Dallas-Fort Worth, San Francisco and Ontario, Calif. The daily California flights will start on Wednesday, April 10, and Dallas service will be four times a week starting Sunday, April 21. Introductory one-way fares for the new routes start at $19 to San Francisco and Ontario and $59 to Dallas. Frontier also offers nonstop service from PDX to Denver, Las Vegas and Phoenix.

Travel Oregon Welcome Center with Contacta Loop at the counter.

Travel Oregon Welcome Center Adds Hearing Accessibility Device

Baggage claim is a bustling area with lots of action, talking and other background noise. For travelers with hearing impairment, it can be difficult to hold a conversation in this environment. Recently, the Travel Oregon Welcome Center added Contacta 1 to 1 hearing loop at their counter to help alleviate these challenges. The loop creates a seamless communication experience for customers with hearing loss, enabling them to comfortably interact with staff at counters or during one-on-one interactions. Curious about how this technology works? Visit the Travel Oregon Welcome Center at baggage claim, where you can try it with testing headphones or, for those with hearing aids, experience the benefits firsthand.

Remembering Geraldo Calderon

It’s with a heavy heart that we’re sharing the news of PDX Volunteer Musician, Gerardo Calderon’s, passing. Many of you knew Gerardo, who had been at PDX as a member of our Volunteer Music program for 17 incredible years. Gerardo played Latin inspired music with a pan flute and guitar. Gerardo was in Mexico surrounded by friends and family at the time of his passing.

Top: New main terminal construction. Bottom: Port of Porltand and Hoffman-Skanska colleagues reviewing plans to reactivate a component of the baggage handling system

Photo courtesty of Brian Burk, Port of Portland

PDX in Pictures

Can you believe we’re just four months away from the opening of the new main terminal!? Take a look at our to-do list, which will take us through May 2024.

While much of the work is happening behind walls, integration with daily airport operations is still key. In the bottom photos, Port of Porltand and Hoffman-Skanska colleagues reviewing plans to reactivate a component of the baggage handling system. Even relatively small changes take coordination and communication behind the scenes to keep things running smoothly and safely.

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