News and resources for airport employees.
News and resources for airport employees.
Taylor Jensen, Lindsay Traver, Shawna Churchill
Taylor Jensen, Lindsay Traver, Shawna Churchill
Three Stories of Friendly Customer Service
As we approach the next Quarterly Customer Service Awards, we're highlighting three past stories that focus on being friendly, one of the three PDX People values.
Taylor Jensen, SP Plus Corporation: "Taylor had a 'can-do' attitude and quickly got our car operational again, much to our relief after a long day of travel. We loved his cheerful attitude which helped to lift our spirits and shifted us from feeling somewhat panicky about the situation."
Lindsay Traver, SSP America: "Lindsay has been at SSP America for more than 10 years, and she always goes above and beyond. We couldn't be prouder of the work she does every day; she is one of the pillars our SSP family stands on." Additionally, a customer noted that, "Waiting for a plane has rarely been such a treat as it was being at Hopworks last Wednesday and watching all of your people doing such an enthusiastic job." Lindsay was also featured in a PDX People Spotlight video. 
Shawna Churchill, Dollar Rent a Car: "I rent cars at PDX almost every weekend and go back to Dollar because their employees go above and beyond, especially Shawna. She remembers me and always greets me by name with a beaming smile. One time I mentioned I had a head cold and without hesitation she grabbed me a cup of tea – her customer service is second to none!"
Missed the last virtual awards ceremony? View the event recording or read about past winners on the PDX People website. You can also nominate an employee who embodies the PDX People values and serves as a shining example of great customer service for next quarter – submit a nomination now.
Nominate a PDX Employee
The garden area at PDX.
What's New with PDX Next: Ticket Hall Work
Ticket Hall: Starting Tuesday, Oct. 15, through Saturday, Oct. 19, from 1 to 3 a.m., crews will block off areas of the ticket lobby for overhead steel work. This work includes welding so there will be noise, and spotters will be present as a safety measure.
Additionally, expect intermittent elevated noise during daytime hours through Friday, Oct. 25, while crews perform reinforcement work on multiple columns throughout the ticket hall.
Looking for more PDX Next information? We're keeping you in the know on what's new on the PDX People website. Have questions or suggestions about construction? Email hello@pdxnext.com or call the construction hotline at 503.460.4339.
Frontier plane taking off at PDX
Frontier Airlines Announces New PDX Route Launching in December
Ultra-low fare carrier Frontier Airlines just announced 22 new routes launching in December, connecting consumers with more travel options throughout the United States. Among the new routes: Daily service between PDX and Los Angeles International Airport that starts on Tuesday, Dec. 17, with introductory fares of $29.
Person with bandage on arm signifying they donated blood.
Save Lives, Donate Blood
Did you know that every two seconds someone in the U.S. needs blood or platelets? You can help by signing up for the United Airlines' PDX fall blood drive on Tuesday, Oct. 15, happening on the mezzanine level, pre-security at PDX. Your blood donation helps ensure there's enough supply for all patients who need it. It costs nothing but your time, and your donation is a gift that can help up to three people...plus there are some great incentives for donors, including a $10 Amazon digital gift card and drawings for larger prizes! Schedule your appointment now or call the American Red Cross at 1.800.RED.CROSS.
Brad Johnson
Brad Johnson Showcases Pacific Northwest Beauty with "Terra Cascadia"
Starting this month, you’ll see "Terra Cascadia" by Brad Johnson lighting up the video walls in the new PDX. This stunning digital piece captures the beauty of the Pacific Northwest, with sweeping scenes of mountains, forests and rivers spanning two 120-foot video walls.
While we were getting the terminal ready, Brad stopped by to share more about his inspiration. Hear from him firsthand about how this work reflects his deep connection to the region’s changing landscapes.
Food from Grassa.
Delish: PDX Named One of the Best Airports in the World for Eating
As the old adage goes, it's not about the destination, it's about the journey. Especially if you travel in order to eat new dishes, you might know this to be true even at the airport. In fact, for some travelers, it's become one of the more memorable meals of a trip. This Delish article specifically calls out PDX's street pricing, noting that a cup of Stumptown coffee or bowl of handmade noodles from Grassa will only set you back what it would out in the wild.
Photographs by Pablo Velasco at the PDX RCC.
PDX in Pictures
Let’s explore breathtaking landscapes captured by photographer Pablo Velasco, now on display in the lobby of PDX's Rental Car Center. Originally from Quito, Ecuador, and now based in Bend, Ore., Pablo’s exhibition “Convergence” celebrates his love for wild landscapes.
Fun fact: Pablo’s journey started as a mechanic in the Argentine pampas before he turned his passion for machinery into an eye for photography. Stop by and experience the beauty of Oregon through his lens!
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