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The Definitive Guide to Social Media Response Times

High grade digital marketing guidance,
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Social Media Response Times

The Need for Speed: Why Customer Service Needs to Be Faster Than Ever

If there is one distinction between companies with loyal customers and ones who struggle to retain customers, it's the speed of customer service. In this guide from Shopify you'll learn how using social media can help your company provide more timely responses that lead to winning relationships.

Customer Service Expert Discusses Social Media Response Times

Press play on this video to hear New York Times bestselling author Shep Hyken discuss a recent study put out by Eptica that evaluated 500 US retailers’ ability to respond on social media. He uses the data to offer advice for customer complaints, delivering amazing customer service, customer service training, and more.

New Research Shows How Fast Companies Have to Be in Social Media

Jay Baer worked with Edison Research to design a study of the science of complaints (the study ultimately powered Hug Your Haters). Find out what he learned from his research and discover why the HYH formula is, "Answer every customer complaint. In every channel. Every time."

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We Help You Stay Ahead of What the World Thinks

Learn more about how you can access millions of media sources across the web, television, print and social media with unprecedented speed and accuracy to make informed decisions using Zignal.

The CMO and the Rise of Social Insights

Today, CMOs measure and track activity across multiple platforms in the quest to be better, smarter marketers. Access to new data like social media has elevated the CMO to drive strategy beyond just marketing. This eBook from Insightpool was created to inspire and empower marketing leaders.

Get Ahead of the Trends to Be Successful in Social Marketing

By mid-year, your 2016 social strategy may already look dated. Such is the challenge in an ever-evolving industry. This webinar on May 12 will help you push the reset button to prioritize what’s happening now, and understand what you need to focus on for the rest of the year.

Learn how to make content sing and smile and where to put it online, why creating one-to-one relationships with your audience is vital, what tools you need in your social media toolbox, and more.

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