News and Updates from Kennesaw State UITS
News and Updates from Kennesaw State UITS

August 2021

Onboarding Made Easier

It’s almost the start of the school year and UITS is excited to be welcoming so many new members to the KSU Campus Community.  To make the on-boarding process smoother, UITS has created a knowledgebase within the ServiceNow platform that will allow the KSU Campus Community to access essential tools like:
Employee Hire/Terminations
Technology for New Hires
Technology Self-Service
As you explore ServiceNow, you’ll discover a depth of resources for supporting new and existing employees. If you have any additional questions or problems using the ServiceNow platform, please don’t hesitate to reach out to the KSU Service Desk.

New Zoned Approach to Technology Support

UITS is excited to implement a new strategy to better serve the KSU campus.  We will be transitioning to a zoned support model which will be much more efficient and will allow the Technical Support Service (TSS) personnel to provide more timely and personalized service because technicians all will be familiar with their zone.  All service requests will still go through the ServiceNow request portal, but on-the-ground customer support response teams will be conveniently located and ready to respond as needs arise.  

An Amazing New OwlTrain is Here!  

A new OwlTrain has landed at KSU! This new and improved platform offers more self-paced training and an even bigger library of resources, easier reporting and manager-assigned training, and an improved user interface.  
Users can find both self-paced learning journeys, required training, and live, instructor-led training within OwlTrain.  Explore OwlTrain now and start learning something new today!

Annual Cybersecurity Awareness Day Activities

The 13th Annual KSU Cybersecurity Awareness Day events are set! This year's festivities will take place on  Tuesday, October 5, 2021, on the Kennesaw campus, and Wednesday, October 13, 2021, on the Marietta campus. Visit for up-to-date details and announcements as they are released. 

Mark Your Calendar for Technology Workshops

Build your skills in these informative technology workshops.  Click here to view the schedule.  Register in OwlTrain.  

Blackboard Collaborate Ultra Decommissioned

UITS is committed to bringing the Kennesaw State University community the best-in-class tools to provide an optimum teaching and learning experience.  As new tools and resources are deployed and improved, we must reassess our product collection. With the increased capabilities of Microsoft Teams as a more robust platform for interactive meetings, UITS has decommissioned Blackboard Collaborate Ultra.  Users may download and migrate existing videos and chat logs to Kaltura MediaSpace from sessions they would like to keep until September 30, 2021. 
On October 1, 2021, all content (sessions and chat logs) in Collaborate Ultra will be automatically deleted and the service will be completely unavailable to the KSU campus.
The links below can support users as they make this transition.   
Getting your Content from Blackboard Collaborate Ultra:
Downloading an Ultra Recording, Uploading it to Mediaspace, Captioning it, Posting it into D2L Brightspace, and Deleting Content

For additional support, please explore the UITS Documentation Center or place a Service Request.

Watch Out For UITS Life Cycle Replacement Emails

When your computer has reached the point in which it is eligible for Life Cycle Replacement (LCR) you will receive an email similar to the one below.  Please follow the instructions included in this email to ensure the Life Cycle Replacement process is not delayed.  
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