Because our customers are fantastic, we can’t help but brag on them! The latest ‘Customer Spotlight’ shines on someone we’ve had the pleasure of knowing for over 17 years, who is a long-time Protector user, PUGM veteran, CCSP, and fraud management expert. If you don’t already know Heather Davis, here’s your chance to meet her.
Heather first began using Protector in 2001. As a Senior Network Engineer, Heather supervises the LD/Fraud team at her company, so she has lots of experience using the automated fraud management system. She attended her first Protector User Group Meeting (PUGM) in 2002. With 7 PUGMs under her belt, she has contributed multiple case studies for the group. Because she values case studies as one of the event’s primary benefits, she is always quick to volunteer (and we are grateful!). Heather also thinks it’s fantastic that all system enhancements are driven by customer WISH LIST discussion.
Heather explains, “I get A LOT of value from Protector. Its most useful feature is the ability to tweak the system on the fly… which makes it easy to capture and change CDR Rules and thresholds, because we all know fraud is constantly changing. I am grateful for Ernest on the Equinox Support team. I just love him. He’s the greatest.”
Beyond her fraud management efforts with Equinox, Heather has also been a very active member of the CFCA (Communications Fraud Control Association) for 12 years. Three years ago, she became a Certified Communications Security Professional and kicked off a three-year term serving on their Board. She is currently seeking re-election to the Board.
Hailing from Pennsylvania, Heather and her husband have two daughters aged 14 and 7, as well as 10-year old son. All three children play sports, so the family spends a great deal of time on the field every evening after work/school. Heather also plays league softball, a passion she’s carried over from college. Her team is good; in fact, they took the national title 10 years ago! Heather shares her talents by coaching her children’s teams and other players on the side. She admits to having competitive streak and is waiting for Ernest and Equinox Support to have a baseball/softball challenge, as that would be right up her alley.
Equinox is grateful for the opportunity to work with Heather for the last 17 years. We especially appreciate her willingness to share her knowledge and insight via case studies to benefit others in the Protector community. We heartily thank Heather!
