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The Beryl Institute | Patient Experience

PATIENT EXPERIENCE NEWSLINK is The Beryl Institute's monthly publication featuring important policy analysis, publications, research, press and current affairs to enhance and inform your work.

POLICY

Are Federal Value-Based Care Programs Truly Promoting Value?
American Hospital Association recently told lawmakers that Medicare value-based reimbursement initiatives fall short of improving care quality and reducing costs. (RevCycle Intelligence, September 2016)

CMS Finalizes Emergency Preparedness Requirements
CMS finalized a rule that requires providers to adhere to four best practice standards: developing an emergency plan, creating a communications plan, having a training program and developing appropriate policies and procedures. (Modern Healthcare, September 2016)

As More Parents Refuse Vaccines, More Doctors Dismiss Them -- With AAP's Blessing
The tides are shifting for parents who delay or refuse vaccines and the doctors who treat them: More pediatricians are seeing more vaccine refusals, and more pediatricians are pushing back. But now, those doctors pushing back have a bit more support from the American Academy of Pediatrics. (Forbes, August 2016)

PRESS

Patient Experience: One Person at a Time
A single-minded focus on Hospital Consumer Assessment of Healthcare Providers and Systems survey scores is a missed opportunity to improve quality, safety, and patient engagement through a broader, more multifaceted approach to patient experience. (HealthLeaders Media, September 2016)

Ambulatory Care Centers Aim to Improve Patient Experience
Health systems are opening state-of-the-art centers to reduce costs and hospitalizations while drumming up business. (U.S. News & World Report, August 2016)

5 Ways to Improve Physician-Patient Relationships
Patient engagement is the road to improved efficiency, quality, safety and financial stability. Equipping everyone with the skills needed for success will improve culture, quality, patient experience, and provider and staff satisfaction as well as reduce physician burnout. (Hospitals & Health Networks, August 2016)

Not Your Usual Hospital Ad: 'If Our Beds are Filled, It Means We've Failed'
The transition to value-based care and subsequent focus on preventive health has hospitals making new investments, particularly in advertising. (Becker's Hospital Review, September 2016)

PUBLICATIONS

Understanding the Role Played By Medicare’s Patient Experience Points System in Hospital Reimbursement
Hospitals receive patient experience points based on three components: achievement, improvement, and consistency. This study examines how the three components affected reimbursement for 3,152 hospitals, including their impact on low-performing and high-minority hospitals. (Health Affairs, September 2016)

The Value of Patient Experience
Deloitte research shows good patient experience is associated with higher hospital profitability. This association is strongest for aspects of patient experience most closely associated with better care—in particular, nurse-patient engagement. (Deloitte, September 2016)

Systematic Review of Approaches to Using Patient Experience Data for Quality Improvement in Healthcare Settings
This study explores how patient-reported experience measures are collected, communicated and used to inform quality improvement across healthcare settings. (BMJ Open, August 2016)

Patient Navigators and Parent Use of Quality Data: A Randomized Trial
Consumers rarely use publicly reported health care quality data. Despite known barriers to use, this study explores the effectiveness of strategies to overcome barriers in vulnerable populations. (American Academy of Pediatrics, September 2016)

FROM THE INSTITUTE

All Voices Matter in Patient Experience Design: A Commitment to Action in Engaging Patient and Family Voice
Published in September's Healthcare Management Forum (HFM), this podcast highlights an article written by President of the Institute Jason Wolf on "All Voices Matter in Patient Experience Design: A Commitment to Action in Engaging Patient and Family Voice." This exclusive interview provides further insight into the article through Jason’s commentaries and reflections. HFM is the official peer-reviewed journal of the Canadian College of Health Leaders. With the constant transformation of the healthcare system for the past 15 years, this September issue is a special edition on patient engagement in system design. (September 2016)

Pokémon Go…or No?
As a patient experience community, our members and guests are consistently seeking ways to engage and support the patients and families they serve, and the use of technology can play an important role in contributing to a positive hospital experience by providing an opportunity to promote not only exercise but also social interaction. (September 2016)

Finding the Right Fit for Mom: A Daughter's Journey
Chari Tager, family member, shares her challenges and successes with finding the right place for her mother to receive the best care and how environmental design and person-directed care philosophies continue to make a positive impact on experience journeys. (September 2016)

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The Beryl Institute provides Patient Experience Newslink to share a broad range of current patient experience news and headlines. The Institute does not endorse the views expressed via these links or any products or services offered.

Special thanks to our Organizational Sponsors. These organizations have contributed to the future of the field by supporting the continued growth of The Beryl Institute as the global community of practice on improving the patient experience.

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The Beryl Institute | 3600 Harwood Road | Bedford, TX 76021
www.theberylinstitute.org

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