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The Beryl Institute | Patient Experience

PATIENT EXPERIENCE NEWSLINK is The Beryl Institute's monthly publication featuring important policy analysis, publications, research, press and current affairs to enhance and inform your work.

POLICY

How ACA, AHCA and BCRA compare
The Better Care Reconciliation Act, like the American Health Care Act, revises Medicaid, but it is closer to the Affordable Care Act on how it approaches subsidies to buy individual insurance. (Modern Healthcare, June 2017)

Parents Of Ill Children Worry About Return Of ‘Lifetime Limits’ In GOP Health Bill
The healthcare legislation under discussion in the Senate could allow states to remove some of the Affordable Care Act’s consumer protections — including the prohibition that keeps insurers from limiting how much they’ll pay for medically needy, expensive patients. (Kaiser Health News, July 2017)

The Better Care Reconciliation Act: Economic and Employment Consequences for States
This article determines the consequences of the draft Better Care Reconciliation Act on employment and economic activity in every state. (The Commonwealth Fund, July 2017)

PRESS

Driving Physician Empathy Amidst Push for Health IT Use
In the healthcare space, there are currently two prevailing themes – the drive for patient-centered care with provider empathy and the push for more health IT use. As health IT leads the healthcare industry, providers must determine how to simultaneously drive physician empathy. (PatientEngagementHIT, June 2017)

Most Wired Hospitals and Health Systems Driving Efficiency, Improvement
Many hospitals and health systems across the country have the technological pieces in place to drive efficiencies and improve both care and the patient experience, but they still have room to further integrate systems and processes. (Hospitals & Health Networks, July 2017)

What Doctors Are Doing About Bad Reviews Online
Doctors and reputation-management firms say paying close attention to reviews and other feedback doesn’t just benefit doctors; consumers also benefit if doctors make changes that result in a better patient experience. (The Wall Street Journal, June 2017)

PUBLICATIONS

Patient Experience in the Pediatric Emergency Department: Do Parents and Children Feel the Same? This study aims to describe the experience of children and parents in a pediatric emergency service and to determine whether there are differences of opinion between the two groups. (European Journal of Pediatrics, July 2017)

A Strategic Framework for Improving the Patient Experience in Hospitals
This article reviews the patient experience literature and argues that hospitals should adopt an expanded approach beyond HCAHPS measures to enhance the patient experience. Such an approach allows providers to deliver quality outcomes that satisfy patients’ wants and needs. (Journal of Healthcare Management, July 2017)

Changes in Hospital Quality Associated with Hospital Value-Based Purchasing
This study evaluates whether quality improved more in acute care hospitals that were exposed to Hospital Value-Based Purchasing programs than in control hospitals. (The New England Journal of Medicine, June 2017)

Breaking the Rules for Better Care
This article shares a viewpoint on breaking or changing any rule in service of a better care experience for patients or staff. (JAMA, June 2017)

FROM THE INSTITUTE

Supporting the Emotional Needs of Staff: The Impact of Schwartz Rounds
Published in collaboration with The Schwartz Center for Compassionate Healthcare, this paper explores how integrating a process for healthcare providers to discuss the social and emotional issues faced in caring for patients and families can result in decreased stress, increased compassion and improved teamwork. (June 2017)

We the People: Why Patient Experience Must Be the Foundation of Healthcare Policy
Two things have become central to all I see, say and share in engaging in discussions on the patient experience globally: one, that ALL voices matter, and two, that in healthcare we are human beings caring for human beings. (July 2017)

Embracing Patient Feedback Lays the Foundation for Better Healthcare Relationships
Brandon L. Parkhurst, MD, MBA, CPXP, Medical Director of Patient Experience for Marshfield Clinic, shares his physician perspective on receiving patient feedback via online provider profiles and how the potential of encouraging patient engagement seemed the most significant benefit. (June 2017)

FROM PATIENT EXPERIENCE JOURNAL VOL 4, ISS 1

Patient perspectives on quality family planning services in underserved areas
This study explores female patients’ preferences for family planning services in underserved areas and to develop a framework to help providers improve patient-centered care.

When one is sick and two need help: Caregivers’ perspectives on the negative consequences of caring
This study collected the narratives of caregivers’ experiences of caring for someone with a chronic physical illness and produced an evidence-based web resource.

An organisational study into the impact of mobile devices on clinician and patient experience in Auckland, New Zealand
Mobile technology has potential to improve workflow, patient safety and quality of care, and has been identified as an important enabler of community services. However, little is known about the impact of mobile device use on clinician and patient experiences.

> View all articles in PXJ Vol 4, Iss 1

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The Beryl Institute provides Patient Experience Newslink to share a broad range of current patient experience news and headlines. The Institute does not endorse the views expressed via these links or any products or services offered.

Special thanks to our Supporting Partners. These organizations have contributed to the future of the field by supporting the continued growth of The Beryl Institute as the global community of practice on improving the patient experience.

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