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The Beryl Institute | Patient Experience

PATIENT EXPERIENCE NEWSLINK is The Beryl Institute's monthly publication featuring important policy analysis, publications, research, press and current affairs to enhance and inform your work.

POLICY

CMS Delays Star Ratings Update, Reconsiders Methodology
The CMS says it will not update the hospital quality star ratings on the Hospital Compare site, as it continues to evaluate the methodology of the program. (Modern Healthcare, September 2017)

Better Medicare for Those with Chronic Disease
The bill, the Creating High-Quality Results and Outcomes Necessary to Improve Chronic Care Act of 2017, aims to improve at-home care, increase Medicare Advantage flexibility, give ACOs more options and expands telehealth capabilities. (Forbes, October 2017)

Why Glaring Quality Gaps Among Nursing Homes are Likely to Grow If Medicaid is Cut
If the feared reductions come to fruition, states would likely respond by either lowering their payment rates or restricting whom they cover and for how long. And the quality of care, experts say, would deteriorate further. (Kaiser Health News, September 2017)

PRESS

Patients Get Healthcare at Home
Healthcare providers are employing innovative approaches to keep people out of the hospital. (U.S. News & World Report, October 2017)

What Patient Complaints Say About the Patient Experience
This article presents how an analysis of patient complaints showed that communication and relationships are more valuable for the patient experience than care quality and patient safety. (PatientEngagementHIT, September 2017)

How a Small Clinic is Having a Big Impact on Healthcare in Brazil
This article explains how a Brazilian company's business model. which contrasts sharply with other private healthcare providers that work with network plans and insurance companies to pay for their services, is resulting in long-term relationships with it's developing patients. (Forbes, September 2017)

3 Steps Hospital Leaders Can Take to Boost Cybersecurity
With recent ransomware attacks, and with hospital clinical technology connected to IT systems more and more, the cybersecurity risks associated with medical devices grow each day. So while connected medical devices provide many advantages to better coordinate patient care, which we now benefit from, those connections simultaneously expose us to new risks, which we now must manage. (Hospitals & Health Networks, September 2017)

PUBLICATIONS

Hospital Value-Based Purchasing: The Association Between Patient Experience and Clinical Outcome
This article explains how patient experience is positively associated with patient outcomes. This is important as policy makers consider additional or alternative indicators that may better represent and encourage higher quality of care within acute care hospitals. (The Health Care Manager, September 2017)

Developing a Positive Patient Experience with Nurses in General Practice: an Integrated Model of Patient Satisfaction and Enablement
Patients use online consumer ratings to identify high-performing physicians, but it is unclear if ratings are valid measures of clinical performance. This article seeks to determine whether online ratings of specialist physicians from 5 platforms predict quality of care, value of care, and peer-assessed physician performance. (The Journal of Advancing Nursing, September 2017)

What Matters Most to Whom: Racial, Ethnic, and Language Differences in the Healthcare Experiences Most Important to Patients
Some aspects of patient experience are more strongly related to overall ratings of care than others, reflecting their importance to patients. This study aims to determine whether the aspects of healthcare most important to patients differ according to patient race, ethnicity, and language preference. (Journal of the Medical Care Section, September 2017)

FROM THE INSTITUTE

Researching the Added Value of Behavior-Based Qualitative Experiential Data to a Survey Based Questionnaire in Establishing a Patient Experience Charter at the Walker Family Cancer Center
Supported by The Beryl Institute’s Patient Experience Grant Program, this research report from Niagara Health explores how the commonalities of electronic patient experience measurement with first person narrative collection had a potentially high reliability of being a complementary process. (October 2017)

What about Deaf Patient Experience?
Kate O'Reagan, Founding President of Civic Access, shares the importance of implementing services to improve and focus on the deaf patient experience. (September 2017)

Effective Patient Communication Builds Trust for Better Outcomes
William Maples, M.D.,Chief Medical Officer of Professional Research Consultants, shares how effective communication in leading to an alignment of goals and expectations is critical is to the success of healthcare teams. (September 2017)

FROM PATIENT EXPERIENCE JOURNAL VOL 4, ISS 2

Pushing the boundaries of patient experience
This editorial explains how the special issue is designed to push the boundaries of patient experience a little farther beyond just examples of applying the critical principles of patient and family centered care or even practices of patient engagement.

The paradigm of patient must evolve: Why a false sense of limited capacity can subvert all attempts at patient involvement
This essay reviews the role of paradigms in molding the thoughts of a scientific field and looks rigorously at what two key terms mean – empowered and engaged – and how their interaction points to a new way forward, requiring a re-examination of our “paradigm of patient.”

A trip to healthcare
This narrative shares how an experience with two colonoscopies and three surgeries in one year teaches the importance of the role of the patient in decision-making.

Lack of patient involvement in care decisions and not receiving written discharge instructions are associated with unplanned readmissions up to one year
This retrospective, cross-sectional study examined the relationship between aspects of inpatient communication and discharge instructions and unplanned, all-cause readmissions using individual-level data up to one-year post-discharge.

> View all articles in PXJ Vol 4, Iss 2 - Special Issue on Patient Involvement

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The Beryl Institute provides Patient Experience Newslink to share a broad range of current patient experience news and headlines. The Institute does not endorse the views expressed via these links or any products or services offered.

Special thanks to our Supporting Partners. These organizations have contributed to the future of the field by supporting the continued growth of The Beryl Institute as the global community of practice on improving the patient experience.

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