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ON THE ROAD  A Healthcare System Woven into the Community it Serves: Returning to the Place of My First Patient Experience Our latest On the Road presented a profound opportunity for Jason Wolf, President and CEO of The Beryl Institute. Not only is St. Joseph’s Health and its flagship St. Joseph’s University Medical Center housed in one of the most diverse communities in the United States and grounded unequivocally in a purpose to serve others above all else, but it also has a very personal connection for Jason. St. Joseph’s was the place of his first patient experience, almost 50 years ago. > Read More CASE STUDY  Improve Rounding Efficiency to Accelerate Performance Excellence and Enhance the Patient Experience The Mayo Clinic successfully streamlined the process of rounding, patient feedback collection and analysis in order to make better use of patient insight and enhance the patient experience.  > Read More MEMBER SPOTLIGHT Hilary Hatch, Ph.D. Vice President, Clinical Engagement Phreesia New York, New York In her role, Hilary is responsible for the vision of improving patient care through personalized engagement before, during and after visits. Phreesia manages 70M patient intakes each year, and Hilary works with clinical thought leaders to make every touchpoint with patients an opportunity to engage the patient as a partner in their own care and make care teams more prepared to meet the unique needs of each patients.   > Read More GUEST BLOG Patient Experience Thoughts from Members of the Institute Creating Organizational Change: A 1-Word Solution for Improvement Greta Rosler MSN RN NEA-BC CPXP, patient experience leader at the Academy of Communication in Healthcare, explains how ownership can impact your ability to shift an organizational change.  > Read More Helping People Understand the Most Appropriate Radiological Imaging and Test Procedures for Their Condition Andrea Borondy Kitts MS, MPH, patient outreach and research specialist at Lahey Hospital & Medical Center, shares an easy to understand resource summarizing the recommendations for the clinical situations we are likely to encounter that will be helpful in guiding our treatment options.   > Read More NEW ORGANIZATIONAL MEMBERS A special welcome to the following organizational members who recently joined The Beryl Institute community, representing the highest level of commitment to build and sustain a culture of delivering patient experience excellence. Deaconess Hospital, Evansville, Illinois MaritzCX, Longwood, Florida Jellyfish Health, Panama City, Florida SUNY College of Optometry, New York, New York pCare, Elmhurst, New Jersey > View Full Community Profile Special thanks to our Supporting Partners. These organizations have contributed to the future of the field by supporting the continued growth of The Beryl Institute as the global community of practice on improving the patient experience. Forward to a friend or share with colleagues using any of the links at the top of this email. Was this message forwarded to you? Sign up to receive updates from The Beryl Institute here. connect with us: The Beryl Institute | 1560 E Southlake Blvd, Ste 231 | Southlake, TX 76092 www.theberylinstitute.org

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