Subscribe to our email list
Share this:
The Beryl Institute | Patient Experience Monthly
ON THE ROAD 

Our latest On the Road took us to Children’s Hospital of Philadelphia. The opportunity to visit pediatric facilities and children’s hospitals has always been exciting and significant. This is represented in the very essence of the work they do and reflected in how so many of these organizations get the true comprehensive nature of experience. That is, that it requires the engagement of all, not just patients, but families and the team that delivers and supports the delivery of care, to achieve the best in outcome.  
CASE STUDY 

Understanding that specialty and home infusion pharmacies can work in collaboration with hospitals to improve overall patient experience outcomes, Heritage Biologics expanded their patient experience program into the RXPX Initiative with the mindset that a movement was needed within the entire pharmacy industry.  
MEMBER SPOTLIGHT
Patient Experience and Employee Engagement Officer
Keck Medicine of USC
Los Angeles, California

In her role, Char works across the health system to ensure an exceptional experience for her colleagues, their patients and families. Her responsibilities include programs and services to enhance the patient and family experience, sustaining and growing the Keck Service Culture, interpretation services, patient and family advisory councils and community benefit and outreach.

GUEST BLOG
Patient Experience Thoughts from Members of the Institute
The Patient Experience as the Ethos of Nursing
 Susan E. Mazer Ph.D., President and CEO of Healing HealthCare Systems®, Inc., describes how patient experience is in the mission of caring merged with skill and knowledge that is in the core of each nurse that we will find answers to how to respect and heal patients into wholeness.
> Read More
Why Your Hospital is Competing with the Apple Store
 Julian Hutton, business leader with an expertise in hospitality, shares how hospitals can learn from successful customer service culture at other companies that can set them apart from competition. .    
> Read More
Special thanks to our Organizational Sponsors. These organizations have contributed to the future of the field by supporting the continued growth of The Beryl Institute as the global community of practice on improving the patient experience.
Forward to a friend or share with colleagues using any of the links at the top of this email. Was this message forwarded to you? Sign up to receive updates from The Beryl Institute here.
connect with us: facebook twitter twitter
The Beryl Institute | 1560 E Southlake Blvd, Ste 231 | Southlake, TX 76092
www.theberylinstitute.org

This email was sent to . To ensure that you continue receiving our emails,
please add us to your address book or safe list.
manage your preferences | opt out using TrueRemove®
Got this as a forward? Sign up to receive our future emails.


powered by emma