We are excited and honored to welcome AHVRP community of over 1,100 members to their new professional home. Current AHVRP resources, including its webinar archive, publications and learning programs, will be incorporated into The Beryl Institute’s library of patient experience resources.
Volunteers play an integral role in elevating experience efforts globally, and we look forward to further supporting leaders of volunteer programs to expand the awareness and impact of their efforts.
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We recently launched the Honoring Human Service microsite in a spirit of appreciation and recognition of the heroic efforts taking place to address the COVID-19 pandemic.
We encourage you to submit your own stories, videos and pictures highlighting the tremendous ways that patients, families and healthcare providers have shown incredible strength, love and resilience in the most difficult circumstances. Through these stories, we aim to help community members find comfort and honor those who have given so much.
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The Emerging Leaders Program is an interactive course designed to help participants harness the power of the eight lenses of the Experience Framework in operationalizing experience improvement with an acknowledgment of the integrated nature of the healthcare experience.
Participants will:
- Build a plan specific to their organization with supporting resources and tested solutions
- Understand the value of and apply the eight lenses of the Experience Framework for experience improvement
- Analyze resources, research and practices associated with each lens
- Generate solutions with peers and mentors
Upcoming cohort begins August 13, 2020.
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To Care is Human Podcast
How can healthcare organizations harness their core values and find new ways of supporting each other during a COVID-19 surge? At the helm of the award winning health system in Fort Worth, Texas, JPS Health Network, Robert Earley shares his approach to ensuring his workforce remains focused on the human experience in healthcare while also being acknowledged for the challenges they face.
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This case study addresses a recent mission to explore and define the Art of the E-Visit to create and sustain human connection across virtual platforms. As organizations launch into this new world, it is important to determine how best to convey "digital empathy" and connection in our current time of crisis and for the long-term.
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Stephanie Hillman, MNPL, healthcare leader at PrairieWood Consulting, LLC, shares how we as healthcare leaders can deepen engagement with our teams, faculty and patients.
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August 7, 11am ET
Facilitated by: Jason A. Wolf, Ph.D., CPXP, President & CEO, The Beryl Institute
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HEADLINER WEBINAR
August 11, 6 - 7pm ET
Presented by: Shola Richards, Best-Selling Author and Workplace Strategist
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August 17, 2 - 3pm ET
Facilitated by: Bryanna Gallaway, MPA-HSA, CPXP, Director, Patient & Family Engagement - Clinical Leadership Team, Sutter Health
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August 18, 2 - 3pm ET
Presented by: Jan Gnida, CPXP, Senior Vice President of Research Operations, PRC and Andrea Paseka, Director, CAHPS Production, PRC
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August 25, 2 - 3pm ET
Facilitated by: Kirsten Corley, MBA, CPXP, Director of Patient Experience, UnityPoint Clinic and Rachel Hardin, MHSA, Director, Provider Services, UnityPoint Clinic
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August 26, 5 - 6pm ET
“How to Be an Antiracist” by Ibram X. Kendi
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Special Thanks to our Supporting Partners
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