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| PATIENT EXPERIENCE NEWSLINK is The Beryl Institute's monthly publication featuring important policy analysis, publications, research, press and current affairs to enhance and inform your work.
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| POLICY
Threat To The ACA Turns Up The Heat On Attorney General Races
For years, congressional Republicans have vowed to repeal the Affordable Care Act. Now, in a case sending shock waves through midterm election campaigns, Republican attorneys general across the country may be poised to make good on that promise. (Kaiser Health News, September 2018) Senators Propose Limits on Surprise Healthcare Billing
A bipartisan group of Senators has introduced legislation that aims to end surprise healthcare billing, a practice which can lead to extremely high out-of-pocket costs for consumers. (HealthPayer Intelligence, September 2018)
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Sponsored
Fostering Soul-Full Work - A Special Webinar for You
To advance your efforts to improve the patient, family, and team experience, the Language of Caring team is giving all members of The Beryl Institute a webinar recording presented by Wendy Leebov, Ed.D., along with a facilitator’s guide to engage your team and apply the best-practices explored.
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Sponsored
A New Kind of Patient: Managing Patient Experience in a Changing Healthcare Landscape
Healthcare’ recognition of the patient experience has continued to evolve to the point where it is now considered significant for facilities who want to succeed. In this eBook, ImageFIRST offers actionable insights and observations to help develop better implementation strategies. They suggest four key practices: increasing staff engagement, creating a more comfortable stay, focusing on coordination and organization, and ensuring better cleanliness.
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| FROM THE INSTITUTE
The Smell of Love: An Olfactory PX
As we continue to explore and unpack the Experience Framework, we should also routinely ask ourselves to check our orientation to experience. It is important for experience professionals to become more cognizant of the fact that there are different orientations to Experience Improvement and priorities will shift depending on that orientation. (October 2018)
Employee Perceptions are Key to Culture
Dr. Sara Laskey, inaugural CXO for The MetroHealth System, discusses how employee perceptions are building blocks that make up the experiences we create for all who interact with our organizations. (September 2018)
Preventing Burnout: Investing in Your Staff
Julie Danker, Chief Experience Officer for Smart-ER, explains the universal truth of burnout, how it impacts an employee’s self-esteem and productivity and what leaders need to encourage every employee to do. (September 2018)
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| FROM PATIENT EXPERIENCE JOURNAL VOL 5, ISS 2
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