EXCITING NEWS

NEWLY DESIGNED WEBSITE LAUNCHES THIS FRIDAY!

We are thrilled to announce the launch of our brand-new website, set to go live this Friday! This marks the beginning of the upcoming technological advancements we have in store for YOU

Our team has been hard at work to bring you a revamped online & mobile experience that is both user-friendly and visually appealing. While the website boasts a fresh look and feel, the site can still be reached at usccu.org, so rest assured accessing all information and online banking remains as seamless as ever. 

We understand the importance of convenience and accessibility, which is why you'll find all your familiar online banking features intact. Whether you're checking your balance, transferring funds, or managing your accounts, the login button is just a click away.
We can't wait for you to explore the new website and discover its enhanced functionality. Your feedback is invaluable to US, so please don't hesitate to share your thoughts and suggestions as you navigate through the new site.  
It is hard to believe May is already here and our new technology upgrade is a few short weeks away. We are excited about the enhancements and changes we will be bringing to our members. Our cutting-edge technology promises to deliver MORE – more insights, more control, and more of everything you desire and require for your financial journey
Don't miss out! Visit our website to discover the multitude of benefits awaiting you through this upgrade. To ensure a seamless transition for our members, brief downtime periods will be necessary, so please take note of these timeframes.
Tech Upgrade FAQ
View Our TECH UPGRADE Website
Key Impact Dates & Downtime Schedule
IMPORTANT: As we get closer to June 4th, all Online & Mobile Banking Users will be receiving access instructions on how to access the platform after the upgrade is complete! 
Please be advised starting at 4pm on Friday, May 31st, 2024, you will not be able to view your account information or profile through our online and mobile banking platforms.  
To ensure uninterrupted access to your accounts and financial information during this time:
  • Log in and perform any necessary transactions before the cutoff time
  • Check your account balances BEFORE 4pm on Friday, May 31 as you will be unable to view them during the down time 
Access to mobile and online banking will be restored on June 4th once the technology conversion is complete. You will be required to change your password and re-authenticate your profile at that time, but you can also expect an improved and seamless banking experience. 
What is NOT changing?  
  • Debit cards and PIN numbers will remain the same 
  • Credit cards will not change - however you will no longer need the credit card specific app as everything will be available in our upgraded USCCU app after June 4
  • Checks will function as normal and will not need to be reordered 
  • Any automatic transfers that have been setup from one USCCU account to another will not be impacted 
  • There will be no interruptions to any previously scheduled bill payments, such as mortgage, rent, and auto payments, set up through online banking
  • All incoming payments set up through direct deposit will NOT be impacted 
  • Members can still submit payments through the Night Deposit Drop Box 
In preparation for this technology conversion, all members will receive account statements reflecting May month-end information. These statements will hit mailboxes in early June, and will be delivered via the mail regardless of your preferred delivery method.
For those members receiving quarterly dividends, these will be paid out in May and reflected on this statement. Another dividend distribution will also take place in June. 
We understand some members may have chosen electronic delivery options in the past, however due to the technology upgrade, which will include an upgrade to our statement platform, we want to ensure the accuracy and consistency of statement delivery for all members during this time of transition. 
This mailed statement will include your account activity through May, providing you with a comprehensive overview of your finances.  
We appreciate your understanding and cooperation during this transition period. Should you have questions or concerns, please contact our Member Service Line at 615-256-8712 or via email at info@usccu.org.  
US Community Credit Union Membership is open to anyone who lives, works, worships, or attends school in and businesses and legal entities located in Davidson, Rutherford, Wilson, Williamson, Sumner, Cannon, Cheatham, Dickson, Hickman, Macon, Maury, Robertson, Smith, or Trousdale Counties. Members of the immediate family or household members may also be members of the credit union.

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