SF.gov newsletter

July 2023

Hi SF.gov editors,

There's no shareout this month, but we still have trainings, updates, publishing tips, and good reads for you!

GET HELP

Training and support

Sign up for trainings

Visit our bookings page to view our training schedule. You can sign up for:

• SF.gov concepts and structure
• Working in the SF.gov content management system
• Writing for SF.gov
• Meetings on SF.gov
• Translations on SF.gov

To work on SF.gov, you must get a login, or credentials. Learn how to get your credentials and start working on the site.  

If you have any questions, you can also:

• Book an appointment or drop by office hours
• Ping us on Teams

THE LATEST

What's new for editors

Profile pages

We've made a couple updates to Profiles:

• Appointment years no longer show on Profile pages
• Social media and contact information will appear on Profile pages regardless if they are City or external employees

Searching by Department in the CMS

Use the "Related agency" filter to search for pages by Department.

The Department you tag on your page appears under the "Agency" field name. It was previously labeled "Department".

Watch Amy's demo and learn all the other ways you can search for a page in the CMS.

PUBLISHING TIPS

Best practices

Structure your page by refining the user need

Before you start writing your page, ask yourself:

• Who is the page for and what does that person need to do?

To define a user need, fill in the following placeholders with a strong verb:

• As a (user)
• I want to (do something)
• So that I can (how the need fits into the person’s life)

For example:

• As an immigrant
• I want to talk to an immigration attorney
• So that I can stay in the US, vote, get a better job, avoid deportation, and protect my family.

Then, write your acceptance criteria. Acceptance criteria are the boxes we need to check to know the user need is “done”. For the example above, we'll know the page is done when the user knows:

• how to contact immigration legal services
• how to get help paying for their application
• where services are available in their language

Read our full guidance on user needs and user stories.

GOOD READS

What we're reading

A community and a practice are not the same, but they are brilliant together

When people overlook the attributes and values of a community, they miss out on what makes a community of practice magic. This post explains the differences and overlaps.

Hope to see you on Teams! Happy editing!

Thanks as always for being fantastic partners, getting services and information to all San Franciscans.

Liz, Persis, Sharon, Joanne, Bridget, Wat, and the SF.gov team

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