Happy first day of classes! We hope your Fall term starts smoothly, but we wanted to make sure you know how to get help if you have a question about using Canvas.

Canvas provides robust documentation for using Canvas in the Canvas Instructor Guide, which is part of the Canvas Community. Within the Community, you can search not only the Guides but also answers to questions asked by other Canvas users, blogs and release notes. 

If the answer to your question cannot be found in the Guides or Community, you can contact Canvas directly via phone or chat. To do so:

Canvas Support is available 24/7, and a representative should typically connect with you within five minutes for phone and chat requests. 

Please note: The support team at Canvas tends to experience a greater volume of support requests this time of year and thus wait times may be longer. 

The “For Instructors” tab on the Canvas at Duke website has a variety of resources. In "Using Canvas," we provide documentation that covers topics that are frequently sought after by instructors (such as how to cross-list courses), as well as those specific to your experience teaching at Duke (such as how course rosters work with DukeHub).

If you have questions about teaching with Canvas, there are multiple ways to connect with a Learning Innovation & Lifetime Education teaching consultant this week:

If you have someone else helping teach your course - such as a teaching assistant - be sure you have assigned them to the correct role:

See our documentation on roles for more information.

There are many external learning tools – such as Box, Wooclap, and Zoom – that integrate with Canvas to enhance the teaching and learning experience. The Canvas Learning Tools list indicates which tools are currently available, under review, and not approved to use with Canvas at Duke. Clicking on an individual tool provides information on how to use the tool in your course. If your desired tool is not listed, you may request it and our learning technologies team will review it.