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Peter Berezhinskiy Follows Great Customer Service Values to the Letter
Peter Berezhinskiy, a shuttle driver with SP Plus Corporation, knows he's often the first or last touch point for travelers at PDX and that's why his commitment to great customer service is so important. This letter, sent in from a couple, shows why Peter's efforts are so valued:
"My husband and I were trying to find parking in the blue lot. Peter caught our attention and notified us that there were no parking spots available where we were searching. He encouraged us to follow him to the red lot to find open parking in sections E, F and H.
He was very kind to us and to the others he was assisting. Furthermore, he waited to take us all to the terminal. This driver’s actions were excellent and he should be commended for going above and beyond."
Nominate a PDX Colleague and They Could Win a $250 Gift Card
Thanks to our partners at Timberline, all nominees for this quarter's PDX People Customer Service awards will be entered in a drawing to win a $250 Timberline gift card, which can be used at the PDX store or at Timberline Lodge in Government Camp. Anyone can submit a nomination and all nominees are eligible to win.
If you know a PDX employee who provided exemplary service or went above and beyond between Oct. and Dec. 2021, submit a nomination before the Friday, Jan. 7 deadline.
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What's New with PDX Next: Forum Tomorrow
Want the inside scoop on construction at PDX? Jen Reynolds with the Port of Portland along with Pat Bifone and Caitlin Powell of Hoffman-Skanska will share the latest construction updates and answer your questions about PDX Next in just 30 minutes. The next update is set for Tuesday, Dec. 28 at 10:30 a.m. Add this event to your Outlook calendar or use this link to access the meeting live on Dec. 28.
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Be Knowledgeable:
Left Behind Items and Lost & Found
You're walking down the new Concourse B when you stumble across a pair of prescription glasses on the ground. Do you know what to do next? If you said, "Take them to Lost and Found," you'd be right!
Lost and Found is located on the north end of baggage claim, down the hallway across from carousel 10. During open hours, you should bring found items to this office. But if that's not possible or if the office is closed, there are drop boxes in the following locations:
- Outside Lost and Found in baggage claim
- By the B/C and D/E TSA supervisor desks
- On Concourse C near Henry’s Tavern
- On Concourse E between Gates E7 and E8
- In south baggage claim, behind the desk of the south information booth
Items put in the drop boxes will eventually go to Lost and Found, but if the lost item is essential – think wallet, ID, medication, keys, cell phone or other necessities – call the PDX Communications Center at 503.460.4747 and let them know an essential item is in the drop box.
Keep in mind, Lost and Found’s open hours can vary from month to month based on staffing, but updated hours are always listed online. There's also a place on the Lost and Found site where people can submit an inquiry about missing items – this is the best place to start if you or a visitor has lost an item at PDX.
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December Holiday Travel Happening Now at PDX
Holiday travel is in full effect at PDX, with the airport expecting to welcome more than a half million travelers in the closing two weeks of the year. From Monday, Dec. 20 through this Friday, Dec. 31, PDX expects about 552,000 travelers. In that timeframe, the Monday before Christmas and today – Monday, Dec. 27 – look to be the peak travel days with about 49,000 travelers forecasted each day. The airport expects to end 2021 having welcomed about 11.9 million travelers, which is more than 2020 (7 million), but fewer than 2019 (19.8 million).
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Winter Weather Safety Tips
After a flurry of snow over the weekend – and possibly more to come – it’s the perfect time for a winter weather safety reminder. Keep these tips in mind as cold weather continues:
- Stay informed of severe weather reports.
- Drive safe by winterizing your vehicle: Keep your gas tank full, check your tires and assemble a safety supply kit for your vehicle – don’t forget the ice scraper!
- Wear appropriate clothing for the current conditions and make sure you have proper footwear with good grip and tread.
- Take short steps, slow down and always use a handrail when available.
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TriMet Temporarily Reduces Service Starting Sunday, Jan. 9
Starting Sunday, Jan. 9, TriMet will reduce current bus service levels by about 9% due to a severe staffing shortage. This will impact 20 of their 84 bus lines, bringing service back to the level TriMet adopted in April 2020 in response to the COVID-19 pandemic. By taking this step, they hope to increase schedule reliability so riders experience fewer canceled or late buses.
TriMet also focused their adjustments on maintaining service in areas with high concentrations of people with low incomes and communities of color, while keeping connections to education, jobs, health care and service centers.
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Newsletter Subscriber Winners Announced
Did you know you could win $25 just for reading this newsletter? We just selected this month's winners – check your email for a message from PDX People Communications to see if you won.
Every month, we hold a drawing for new and current PDX People newsletter subscribers to win a $25 gift card. On the last Monday, we'll randomly select one winner from the month's new subscribers and one from the pool of current subscribers. Want your coworkers to have the chance to win next month? Forward them this email or send them this link to sign up.
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PDX in Pictures
As we head into the chilly months, it's a perfect time to highlight the unassuming Central Utility Plant – a brick and glass structure somewhat hidden from view, nestled between parking garages. Among other things, this building is responsible for regulating electricity across the airport and air temperature in the terminal. Thanks to Airport Duty Manager Brian Burk for capturing this panoramic shot. If you have a photo of life around PDX, email it to PDX People Communications – we might use it in a future PDX in Pictures.
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