News and resources for airport employees.
News and resources for airport employees.
Natasha Tunstall Smith
Problem Solves with Compassion
After going the extra mile to provide a passenger with compassionate and respectful service, Natasha Tunstall Smith (she/her) with Delta Air Lines received this letter of thanks:
“A last-minute flight cancellation meant I was not going to get back home as I had planned.
I raced to the airport since there was a slim chance I could make it on a Delta flight. Unfortunately, I didn’t quite get there in time, but Natasha sat down with me and was able to help me calm down and work through the options to get home.
I really appreciated her help. Having someone with her friendly, respectful attitude towards customer service is a real asset to your airport.”
Missed the last virtual awards ceremony? View the event recording or read about past winners on the PDX People website. You can also nominate an employee who embodies the PDX People values and serves as a shining example of great customer service for next quarter – submit a nomination now. 
Nominate a PDX Employee
Photos by Glenn Woodman, Dave Stanton and Brian Burk (Port of Portland)
What's New with PDX Next: Baggage Claim Closures and Milestones
Baggage Claim: Between Monday, Dec. 12, and Friday, Dec. 16, baggage carousels 2, 3 and 4 will close during day shifts (6 a.m. to 4 p.m.) and night shifts (9 p.m. to 5 a.m.) Only one unit will shut down at a time, starting with carousel 4 and moving to carousel 2 as the week progresses.
PDX Next Milestones: As you know, last week we hit a milestone with the installation of the final Y column for the new main terminal roof. Roof module 11 was also moved into place (top photo). This week another milestone was achieved as module 12 – the last of the large modules in Phase 1 – was transported across the airfield (bottom right and left photos), ready to be slid into place and bolted up. Congratulations to the team who helped us get to this point in the process!
Be Knowledgeable: Upcoming Events and Donation Opportunities
Did you know there's a calendar of events on the PDX People website? It's the best way to keep track of upcoming learning opportunities and fun events open to all airport employees.
National Ugly Sweater Day: On Friday, Dec. 16, show your sweater weather spirit! Does your sweater light up, have glitter, cats wearing hats or pompoms? It's time to rock that over-the-top look! Take a selfie or group photo and email your pictures to PDXPeople Communications for possible inclusion in this newsletter!
Toys for Tots: Our PDX TSA team is partnering with the Marine Corps Reserves on the annual Toys for Tots campaign, and there are convenient drop-off points at the airport. Toy pickup is this Friday, Dec. 16.
Warm Clothing Drive: In partnership with the Port of Portland's Veterans employee resource group, we're hosting a warm clothing drive that ends tomorrow, Tuesday, Dec. 13. You're encouraged to bring in gently used gloves, hats, coats and cold weather gear to be donated to the Portland Veterans Administration Medical Center.
Multnomah County Health Officer Asks People to Wear Mask Indoors to Help Overwhelmed Hospitals
Multnomah County Health Officer Dr. Jennifer Vines is asking everyone to start wearing face masks indoors when they're around other people – at least through the end of the year – to help keep a rise in respiratory infections in check. Dr. Vines stressed that it's not a mandate, but will help give overwhelmed pediatric care units and emergency rooms a chance to catch up as they deal with the triple threat of RSV, rapidly rising flu cases and a spike in COVID-19 hospitalizations. Beyond our local area, the Centers for Disease Control Prevention is also making the same recommendation.
DHS Announces REAL ID Enforcement Extension
The Department of Homeland Security recently announced its intent to extend the REAL ID full enforcement date by 24 months, from May 3, 2023, to May 7, 2025. Under the new regulations, states now have additional time to ensure residents have driver’s licenses and identification cards that meet the security standards established by the REAL ID Act. As required by the law, following the enforcement deadline, federal agencies, including the Transportation Security Administration, will be prohibited from accepting driver’s licenses and identification cards that do not meet these federal standards.
PDX in Pictures
Did you know the plants at our airport have their very own PDX People to care for them? Foliage Services shared this photo of horticultural tech Sandee, who is part of the team making sure the leaves, blooms and greenery at PDX stay happy and healthy.
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