News and resources for airport employees.
News and resources for airport employees.
Three people standing in front of a screen that reads
Mark Your Calendars for the PDX People Customer Service Awards on Tuesday, April 25
To recognize airport employees who truly stand out as extraordinary, we'll hold the next PDX People Customer Service Awards on Tuesday, April 25. The winners in each category – along with their managers and members of our volunteer working committee – will be invited to attend the event in person while it's live-streamed on YouTube. To watch, head to the Port of Portland YouTube page on Tuesday, April 25, at noon.
In honor of Autism Acceptance Month, our guest speaker is Tobi Rates, Executive Director of the Autism Society of Oregon. She will present on the Autism Society of Oregon as well as tools you can use to support the needs of travelers who are on the autism spectrum. Walter Marchbanks, Customer Programs and Services Manager with the Port of Portland, will share trainings and other resources available to help provide friendly, knowledgeable and respectful service to all airport users, particularly those who are on the autism spectrum.
Missed the last virtual awards ceremony? View the event recording or read about past winners on the PDX People website. You can also nominate an employee who embodies the PDX People values and serves as a shining example of great customer service for next quarter – submit a nomination now.
Nominate a PDX Employee
Elephants Deli, ticket lobby location
What's New with PDX Next: South Ticket Lobby, Concourse C and Lower Roadway 
South Ticket Lobby: On Tuesday, April 18, a temp wall will go up around the former Starbucks location in the south ticket lobby, across from Elephants Deli. The wall will slightly reduce the seating area and you can expect to hear some noise as some interior demo takes place. This work is to prepare the area for new common use ticket counters.
Concourse C: Earlier this month, we shared that the PDX play area opened on Concourse D. Now, the play area at the end of Concourse C is open as well. The play equipment will look familiar – it's repurposed from the previous location – but the flooring is a new addition.
Lower Roadway: While not a direct result of construction, it is of note that the smoking area on the north end of the lower roadway is now permanently closed. The smoking areas on the south end of both the upper and lower roadways, and on the north upper roadway, remain open.
Looking for more PDX Next information? We're keeping you in the know on what's new on the PDX People website. Have questions or suggestions about construction? Email hello@pdxnext.com or call the construction hotline at 503.460.4339. 
Meet the 20 New Local Shops Coming to the PDX Neighborhood
On Wednesday, the names of the 20 food and retail businesses set to open in PDX’s new main terminal were announced. When the newly remodeled main terminal opens in 2024, 100% of the food and retail shops will represent Oregon brands, making the airport even more local and neighborhood-y than it is today. Half of the 20 food and retail businesses involve woman or minority ownership, 13 are new to PDX and the remaining seven are beloved businesses that confirmed their new permanent airport location.
Group photo of PDX volunteers
Celebrating PDX Volunteers During National Volunteer Week
April 16-22 marks National Volunteer Week, a time to recognize volunteers and their positive impact in our community and our world. Portland International Airport is home to four volunteer programs: Volunteer Information Program (VIP), PDX Music Program, USO Northwest and PDX Dog Therapy Program. We’re sharing our sincere appreciation for volunteer contributions to our airport and beyond.
Taqueria La Merced food truck, hand holding to-go box with tacos in the foreground
Be Knowledgeable: Upcoming Events on the PDX People Calendar
Did you know there's a calendar of events on the PDX People website? It's the best way to keep track of upcoming learning opportunities and fun events open to all airport employees.
NEW! Evening Hours for Taqueria La Merced: Taqueria La Merced serves up authentic Mexican food at the RCC turnaround Monday through Friday. In addition to their regular hours 8 a.m. to 3 p.m., they now have evening hours Monday through Thursday from 6 to 11 p.m., and extended Friday hours until 7:30 p.m.
Spring Cleanup: The cleanup is here! South side collection is on Tuesday, April 25, and north side is Tuesday, May 2 – both days are from 9 a.m. to 2 p.m. Bring your dry, non-hazardous items including electronics and appliances. Red security badge or escort required. 
FOD Walk: After you drop off your items up at the spring cleanup, you can help keep PDX FOD (foreign object debris) free! Sign up for either Tuesday, April 25, or Tuesday, May 2, from 1 to 2:30 p.m. Enjoy gift cards and giveaways while learning how eliminating FOD creates a safer airport for all of us.
PDX Next Forum: Want the inside scoop on construction at PDX? On Tuesday, April 25, Jen Reynolds with the Port of Portland along with Pat Bifone and Bri Leiblie of Hoffman-Skanska will share the latest construction updates and answer your questions about PDX Next in just 30 minutes. If you'd like to join this meeting, email PDX People Communications before Tuesday, April 25 for the meeting link.
Collage of ACC employees snuggling therapy dogs
PDX in Pictures
Employees in the Airport Communications Center (ACC) – including airport information and paging, maintenance dispatch and the communications center – serve as the hub of our airport. For National Public Safety Telecommunicators Week (April 9-15), the PDX Dog Therapy Program paid the ACC a visit to help us say thanks and express our appreciation for this team that acts as the trusted lifeline between travelers and emergency personnel.
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