Megan Richards Finds the Secret
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Megan Richards with Alaska Airlines was nominated by a PDX employee.
"Megan was assisting at a departure gate this morning when a guest using a wheelchair noticed that her Life Alert necklace was missing and was understandably worried.
The passenger said she would leave without it so she didn't miss the flight, and Megan showed care and kindness by letting the passenger know she would look for it.
Megan went back to security, looked all around, then asked TSA if they could look in the area near security. Sure enough, they found the necklace and Megan was able to get it from security to the passenger in time for departure."
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Baggage Claim Restrooms: The restrooms near the International Arrivals hallway will close this week. The men’s room will be closed during the day on Tuesday, September 29. The women’s room will be closed from Tuesday, September 29, through Friday, October 2.
Signage will direct passengers to the all-user restrooms located on the north end of the ticketing level.
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Concourse C: Through the end of October, the seating area at Gate C7 will be closed. During this time, Gate C3 will return to service with a reduced footprint and ongoing nighttime construction activity.
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Be Knowledgeable:
Employee Screening FAQ |
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You've likely heard that employee screening is launching in January 2027. As we get closer to that date, we'll be sharing answers to some frequently asked questions.
Can I bring coffee, drinks, or other liquids through?
Yes! But they need to be in sealed or spill-proof containers. If your beverage isn’t in a spill-proof container, you’ll have to transfer your beverage into one before screening or discard it.
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Containers may be opened (with gloves) for testing. You can ask screeners to use fresh gloves before handling food or drinks.
If you want to know more, check out the full FAQ. If you don’t see what you’re looking for, let us know.
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Portland Business Journal:
PDX Climbs 4 Spots in J.D. Power's Annual Airport Survey |
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into the airport. It’s a reflection of how thoughtful design, local character and a smoother travel experience can come together to make PDX feel distinctly Portland.
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Time Magazine:
2026 Time100 Artist Marie Watt |
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tradition of gifting blankets to mark life’s milestones. Rising blanket by blanket and carve by carve, her work, “Blanket Stories: Traveler, Shield, Skywalker,” welcomes PDX travelers, bringing reclaimed blankets, carved cedar, and steel together to tell a shared story about memory, care, community, and the journeys that connect us.
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Employee Appreciation Week at PDX is all about celebrating the people who keep our airport running smoothly – YOU!
This year, we asked what makes you feel appreciated, and your answers were simple: real connections, kind words, shared laughs, and those small moments that make even the busiest shift feel a little easier.
So we built a week full of exactly that. We shared treats, games, and plenty of chances to pause, relax, and enjoy the community that makes PDX such a special place.
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