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Issue 283  September 14, 2021

Heathrow PAX remains low relative to European competitors
ACI gala recognizes world's best airports for customer experience
HIA sleep ’n fly Sleep Lounge clocks half-million hours
Bluedog introduces three new agencies as part of re-structure
Kraków to host ACI Customer Experience Global Summit in 2022
Plaza Premium Group unveils lounge in Japan 

Rituals re-launches The Ritual of Ayurveda collection to improve sustainability
Butlers to return to TFWA Cannes 2021 with exciting new launches
L’Oréal My Beauty Apps recognized by Brandon Hall Group
FOREO x Shinsegae launch promo campaign to expand digital agenda

Europe summer air travel a mixed bag
Samaritaine Paris Pont-Neuf by DFS celebrates year 150+1
Fraport & Servy launch GateWaiterTM mobile service
Aijaz Khan
Hibah Noor
Wendy Morley
Editorial and Developmental Director
Laura Shirk
Deputy Editor
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