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You Cheddar Believe Cozette Rowan Serves Up Gouda Customer Service
Cozette Rowan with Tillamook Market (she/they) was nominated by a PDX employee:
"Cozette has impeccable, outstanding customer service. They consistently strive for excellence – welcoming guests, team members and anyone in the community. Customers always leave Tillamook with a smile on their faces after a chat with Cozette – they end their fun conversations with a good laugh and excellent product knowledge.
Ask any team member at Tillamook who the friendliest team member is, and Cozette will be at the top of their list. They truly exemplify PDX's values of being friendly, respectful, and knowledgeable."
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Members of the Airport Operations team are all smiles following the successful transport of a roof module. Photo by Brian Burk.
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| What's New with PDX Next: Ticket Lobby and Baggage Claim Noise, Welcome and Information Booth Closures, Concourse Detours
South Ticket Lobby and Baggage Claim: Now through Friday, April 4, crews are performing structural demolition in closed construction areas during daytime work hours. Expect elevated noise levels in the south end of the ticket lobby and the area south of baggage carousel 2.
Welcome and Information Booths: Crews are installing new air handling units in the mechanical spaces behind the information booths and welcome booths in baggage claim. Booth closures also include a closure of the closest pedestrian door at each location:
• North welcome booth: Closed March 25 through May 30
• South welcome booth: Closed March 24 through May 23
• North information booth: Closed June 2 through Aug. 8
• South information booth: Closed June 2 through Aug. 22
Concourse Detours: There are no impacts to Concourse B or E until Monday, April 7 when the Concourse E detour returns.
Looking for more PDX Next information? We're keeping you in the know on what's new on the PDX People website. Have questions or suggestions about construction? Email hello@pdxnext.com or call the construction hotline at 503.460.4339.
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World Autism Day Event at PDX
In support of Autism Acceptance Month and World Autism Day, the Port of Portland and several PDX Accessibility Advisory Committee members – including the Autism Society of Oregon, KultureCity, and ARC of Oregon – are hosting an event at PDX on Wednesday, April 2, designed to draw attention to tools and resources available to support the autism community.
Attendees have the opportunity to learn about the participating organizations and the tools they provide to travelers. Additionally, those interested in touring the airport's post-security amenities can register ahead of time to obtain a gate pass for access. Please share the registration link with friends and family who might be interested in this chance to check out the airport, visit our sensory room, and learn how we create a safe and welcoming experience for neurodivergent travelers.
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MAX Red Line Platform Detour Starts This Weekend
Starting Saturday, April 5, through Sunday, April 20, MAX Red Line riders will be redirected around construction at PDX. The detour will get travelers safely around work on the permanent exit routes, which will bring more direct, efficient paths – with more escalators – to the PDX MAX station and arrivals level in 2026. During this construction period, TriMet will not run trains on the inbound track. Instead, a temporary platform extending over the track will allow riders to travel between the station and the baggage claim area. All MAX trains will arrive on and depart from what is normally the outbound track.
While there will be no major impacts to service, we encourage riders to plan ahead and be prepared to follow signs leading them to and from the station. Hop Card vending machines will remain accessible during the project for riders who need them.
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Sign Up Now for PDX Bring Your Child to Work Day
You and your child or children are invited to PDX Bring Your Child to Work Day, on Thursday, April 24, from noon to 2 p.m. Enjoy an afternoon filled with inspiration and excitement! Drop in any time during the event to join the fun.
This event is open to PDX airport employees and up to two of their children, age four and up. Register to save a spot for you and your kids at this event. Activities for all including:
- Therapy llamas
- Scavenger hunt
- Pizza from Sizzle Pie
- Tables and demonstrations from airport teams including PDX People, Port of Portland Police, PDX Wildlife, TSA, PDX Maintenance, and Lost and Found
Whether you can attend the event or not, you’re welcome to bring your child to work as long as your employer allows it. Just remember that you must adhere to escorting rules at all times:
To escort, you must have an ‘E’ icon on your badge and register at PDX.com/escort.
- Escort only through designated doors and gates
- No more than three escorts per badgeholder
- Keep escorts within 10 feet at all times
- No escorting in construction zones
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Escape Lounge Now Open at PDX
Did you know that any ticketed passenger can access Escape Lounges, regardless of which airline they're flying with? Last week, the Escape Lounge at PDX soft opened with limited operating hours from 7 a.m. to 7 p.m. On Thursday, April 3, they'll officially launch with regular hours: 3:30 a.m. to 11:30 p.m. The lounge is located at the end of Concourse D.
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Two Artists Chosen to Create Large-Scale, 2D Public Artworks for PDX
The unique works will be located on walls along the north and south exit routes for travelers, where greeters wait after security, with each spanning over 50-feet long. White Hawk's symmetrical glass and natural stone mosaic draws on the materiality of beading and weaving traditions to realize an abstracted view of the majestic silhouette of Mt. Hood. Newby's mural evokes Oregon's forested landscape through a richly textured surface of glazed ceramic tiles, conjuring up a distinct color palette drawn from the state's diverse vegetation.
"We are honored to have work from Kate and Dyani as part of the airport's permanent collection, which aims to celebrate everyone's life experiences, voices, and cultures," PDX Art Program Manager Wendy Given shared. "The proposals from each artist retain their unique voices, are strongly tied to the Pacific Northwest region and our community, and will further enrich PDX's forest-inspired design."
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PDX in Pictures
Talk about a trip! Shuttle rides just got an upgrade thanks to Chris, our SP Plus shuttle driver and official PDX People Customer Service award winner. Chris isn’t just driving from point A to point B – he’s stacking bags like a pro and making sure the post-flight ride turns into sightseeing entertainment. We met up with Chris and found out how he makes every day at work fun!
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