John Sedlack Brightens Days with Exceptional Customer Service |
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John Sedlack with Hertz was nominated by a PDX traveler.
“While renting a car, I encountered a man on a mission to spread kindness to the world, starting at PDX.
My wife scheduled the rental of a 15-passenger van from Hertz. Due to a family emergency, she was unexpectedly delayed, and I rushed to PDX to pick up the van in her place.
John greeted me at the Hertz counter with a smile, but unfortunately explained that I was unable to pick up the van because the reservation was only in my wife’s name. I began explaining the situation, but before I could even ask about my options,
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he gently interjected and said, 'We’re going to figure this out. Would it be ok if I call my manager to talk through some options?'
I almost didn’t know how to respond. John’s genuine smile immediately put me at ease, and I breathed a huge sigh of relief. He returned with a clear action plan and stayed with me throughout the entire process. I thanked him several times for turning what had been a very stressful situation into a positive experience. At one point, he said, 'We all have opportunities to spread a little kindness. I’m lucky because I get a lot of opportunities.'
I’m grateful that John is part of the PDX team, and his exceptional customer service truly deserves recognition.”
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Restroom Closures: Over the next few weeks, work will take place in the family restroom and lactation rooms on the south mezzanine level, as well as in the north and south all-user restrooms, both pre- and post-security.
As part of this work, the north post-security all-user restrooms will be
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closed for final repairs and finishing touches from Monday, June 22, through Friday, June 26. The north pre-security all-user restrooms will be closed from Monday, June 29, through Thursday, July 2.
Revolving Door Closure: Now through early October, the south revolving door on the ticketing level will be closed while it is being replaced.
North Skybridge Escalators: The north skybridge escalators are closed until early November; signage in the garages directs passengers to the tunnel. Elevators will remain open throughout this work.
Looking for more PDX Next information? We're keeping you in the know on what's new on the PDX People website. Have questions or suggestions about construction? Email hello@pdxnext.com or call the construction hotline at 503.460.4339.
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Baggage Claim Improvements: What You Need to Know |
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Baggage claim is getting a refresh with brighter lighting, a finished ceiling, Wi-Fi upgrades, fresh paint, and restroom improvements.
While we make these improvements, you’ll notice a few changes to the usual routes. Note: Construction timelines can change depending on many factors, so dates may shift.
What’s closed or closing in the future
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- Carousels 7 and 8
- Escalator to north skybridge
- Escalator to south tunnel will close in October
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Biggest route changes
For easy access from the ticketing level, use:
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- North escalators → Carousels 9 and 10
- South escalators → Carousels 2 – 6
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When the south tunnel escalators close, well keep you informed of the route changes. In the meantime, you’ll see signage to help guide passengers, as well as employees and volunteers to help direct folks. On the ticketing level, there will be temporary signage showing baggage carousel assignments.
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The Oregonian: One of Portland’s Most Controversial Paintings is Back at PDX |
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The Bunce mural in 2018 above Blue Star Donuts
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In 1958, Oregon artist Louis Bunce’s abstract PDX mural caused quite a stir, sparking lively debate from the public and the media alike.
After a five-year restoration, the once-controversial artwork is back at PDX in a prominent new location. And, more than six decades later, it’s still sparking conversation.
“It was the Port of Portland’s first major commission and it’s such an important historical piece for the collection and for the history of the
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Port and the region,” Wendy Given, the Port's art program manager, said. “We just thought the story and the work was important to try to save.”
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