News and resources for airport employees.
News and resources for airport employees.
PDX People: Four Stories of Extraordinary Customer Service
Being aware of your surroundings isn't just the key to safety at PDX, it's also part of extraordinary customer service. Whether it's noticing a puzzled or distressed expression, listening closely to a customer's needs or knowing where to find answers – being knowledgeable and observant are fundamental ways PDX People make travelers to our airport feel welcomed.
To recognize airport employees who truly stand out as extraordinary, the quarterly PDX People Customer Service Awards ceremony was held on Oct. 26. The PDX People working committee selected recipients from each of the airport industries to honor at the event. Read the stories of our latest winners or watch the recording of the live event.
Know an employee who embodies the PDX People values? Submit a nomination now for the next quarterly honors.
Nominate a PDX Employee
What's New with PDX Next: October Forum
Look no further – we've got the inside scoop on construction at PDX. Jen Reynolds with the Port of Portland along with Pat Bifone and Caitlin Powell of Hoffman-Skanska shared the latest construction updates and answered your questions about PDX Next. This month's forum covered the construction elevator you've likely noticed on the upper roadway, scaffolding removal in the ticket lobby, baggage claim carousel openings and closures, bypass connector finishing touches, roof construction previews and Concourse B updates. Watch the October forum now
Looking for more PDX Next information? We're keeping you in the know on what's new on the PDX People website. Have questions or suggestions about construction? Email or call the construction hotline at 503.460.4339.
PDX People Get a Kick Out of Award Nominations 
On Wednesday, nine lucky nominees for the PDX People Customer Service Awards were treated to luxury seats at a Portland Timbers game, courtesy of our friends at Alaska Airlines. All the nominees this quarter were enter in a drawing to win tickets. The following PDX People won, thanks to their extraordinary customer service:
Jose Aguilar, Alaska Airlines
Kaitlyn Herpel, Dollar Rent a Car
James Lowder, Travel Oregon

David Budnick, TSA
Karissa Burris, SP Plus Corporation
John Wilson, Port of Portland

Guyla Hines, ABM
Francis Evanado, Port of Portland
Joshua Christiaan, TSA
Thank you to everyone who nominated their colleagues and to all the nominees who provided exceptional service to our passengers. 
Share Your Two Cents on Food and Enter to Win $25
As you might remember, we brought a food truck to the roadway to add some pre-security food and beverage variety for passengers and employees. To ensure future food carts are successful, we're reaching out to find out what you're craving. Share your feedback on food and you'll be entered to win a $25 gift card to Fred Meyer. 
Take the Survey Now
PDX in Pictures
Special shout out to the PDX employees who displayed their festive Halloween spirit yesterday, which made for a fun travel experience for passengers.

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