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Terri-Anne Thalman Leads with Exceptional Customer Service
Terri-Anne Thalman (she/her) with Enterprise was nominated by her team.
"Every customer who interacts with Terri-Anne can’t help but be taken with her. Her top priority each day is making sure her customers are 100% satisfied with their experience. Customers regularly come in asking for her by name because of the exceptional experience she provides.
As for her role with her fellow employees, she has earned the kind of trust and respect you’d expect to be given to senior leadership!"
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What's New with PDX Next: B/C Bypass Update, Loud Work in the Ticket Hall, PDX Next Forum
B/C Bypass: The B/C bypass closures shared previously are postponed; we'll share more when they resume.
Ticket Hall Noise: Now through Saturday, Sept. 27, from 10:30 p.m. to 3 a.m., expect loud noise near ticket aisle 1 as crews work on concrete in the south construction node. Mitigations will be in place to minimize impacts.
PDX Next Forum: Want the inside scoop on Phase 2 of construction at PDX? On Tuesday, Sept. 30, Shelley Lovejoy with the Port of Portland along with Adam Garske of Hoffman-Skanska will share the latest construction updates and answer your questions about PDX Next in just 30 minutes. They'll even give you an early look at architectural renderings and behind-the-scenes photos and videos!
If you'd like to join this meeting, email PDX People Communications before Monday, Sept. 29, for the meeting link. NOTE: If you had a link previously to this meeting, it has changed. Please email PDX People Communications for the new link!
Looking for more PDX Next information? We're keeping you in the know on what's new on the PDX People website. Have questions or suggestions about construction? Email hello@pdxnext.com or call the construction hotline at 503.460.4339.
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Be Knowledgeable: Don't Skip Employee Screening
You may have noticed that TSA and Covenant Security periodically hold surprise screenings in the B/C and D/E security bypasses, as well as other public-to-secured access points. If you’re approaching one of these areas and see a screening taking place, you must follow through with the process. Sure, it’s tempting to turn around, but that’s not allowed, even if you’re in a hurry. Failure to follow through may be labeled as refusing screening and could result in a security violation or even in badge suspension. Thanks for your help keeping PDX safe and secure.
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Save Lives, Give Blood, Get Gift Cards
Want to take home a $10 gift card to Portland Coffee Roasters, a $10 Amazon gift card, and swag from United Airlines? All you need to do is sign up for United's blood drive on Wednesday, Oct. 1, happening pre-security on the mezzanine level at PDX. Every two seconds, someone in the U.S. needs blood or platelets, and your blood donation helps to ensure there's enough supply for all patients who need it. It costs nothing but your time, and your donation is a gift that can help up to three people. Schedule your appointment now at the link above or call the American Red Cross at 1.800.RED.CROSS.
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PDX Honored with Fast Company's 2025 Innovation by Design Award
Fast Company’s 2025 Innovation by Design Awards honor those who are pushing the boundaries of design with projects that make our world a better and more interesting place, and PDX made their list. Every year, the magazine’s editorial staff assesses each application on questions including: "What problem does the design solve?" "Does the design make sense?" "Does it make a difference in its users' lives?" and "Is it thoughtfully designed?" PDX, they determined, is serene and has the sensibility of a forest, all while serving as a point of local pride, accommodating growth, factoring in new seismic considerations, and hitting sustainability goals. Read the article for more reasons why Fast Company thinks PDX deserves the win.
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Celebrating Hispanic Heritage Month
From now through October 15, we celebrate Hispanic Heritage Month and the vibrant cultures, rich histories, and lasting contributions of Americans whose ancestry traces back to Spain, Mexico, the Caribbean, and Central and South America. It’s a time to recognize how Hispanic heritage is woven into the fabric of American life and into the daily rhythms of our PDX community.
Take a moment to explore the flavors, sounds, and stories that shape Hispanic culture. Whether it’s through food, music, art, or history, there’s always something new to discover and appreciate.
Here are a few ways to join the celebration around Portland:
¡Feliz Mes de la Herencia Hispana! – Happy Hispanic Heritage Month!
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Business Insider: Why Everything at Airports is So Expensive (But Not at PDX!)
Did you know that in 2024, U.S. airports generated over $1 billion of revenue from purchases like $6 bottled water, $27 beers, and $10 Chex Mix? And (most) airports are only getting more expensive, in part because there’s little competition inside the terminal – much of the food and retail is operated by a few big companies. In this 17-minute video, Business Insiders explains the "mall-ification" of airports, the inconsistency behind regulating street pricing – and with a little help from Port of Portland Chief Aviation Officer Dan Pippenger starting at 13:30 – how we do it differently at PDX.
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PDX in Pictures
PDX People make extraordinary service part of their daily routine. To show our appreciation for these efforts, we dedicate a week to celebrating and uplifting what makes PDX one of America’s Best Airports: YOU!
From roadway to runway, your hard work and commitment to upholding our values are appreciated. Thank you, PDX People!
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