Teamwork Provides Prompt Problem Solving
When two passengers had troubled claiming their lost luggage, Raina Babcock (she/her) with ABM, and Port of Portland employees Natalie Summerlin (she/her) and Sean Michael (he/him) stepped up to assist.
They received this note of thanks:
“After our airline notified us that our misdirected bags were finally in Portland, I drove up from Eugene to claim them. When I arrived at PDX, I learned it would be four hours before a representative would be available to release my luggage. Thankfully, I connected with Raina Babcock.
Raina went way above and beyond to assist me with getting my baggage. She contacted airport operations specialist Natalie Summerlin who – along with her supervisor Sean Michael – worked to locate my luggage. After verifying that the bags were mine, I was able to head home just an hour later.
Raina stayed with me the entire time. She was knowledgeable, professional and courteous, as were Natalie and Sean. My daughter’s medications and school laptop were in one of the bags, so it was a huge relief to get those items back.
I wanted to let Raina, Natalie, Sean and their supervisors know how wonderful they were and how appreciative I am for their service.”
Raina, Natalie and Sean were honored at the PDX People Customer Service Awards, where we recognize airport employees who truly stand out as extraordinary. Missed the virtual awards ceremony? View the event recording or read about past winners. You can also nominate an employee who embodies the PDX People values and serves as a shining example of great customer service for next quarter – submit a nomination now.
