In response to the large-scale closure of the Prometric test center network and the massive number of candidate rescheduling transactions caused by the global pandemic, Prometric waived rescheduling fees for test takers. Prometric continues to expand options for in-center testing and reduce the backlog of outstanding candidate appointments. Therefore, Prometric will re-instate rescheduling fees on August 1, 2020, according to established program policies.
Candidates who need reimbursement for rescheduling an appointment due to COVID-19 illness or impact, should follow the standard escalation procedure by utilizing the Test Taker Contact Us form on the Prometric website, which offers a specific form to "Request a Refund". Prometric’s Candidate Cares team will happily assist.