News and resources for airport employees.
News and resources for airport employees.
Joshua Christiaan Steps Up During Medical Emergency
When a passenger experienced a medical emergency, TSA officer Joshua Christiaan (he/his) immediately rushed to help.
While another employee called the Communications Center, Joshua retrieved an automated external defibrillator unit (AED). He followed the device’s instructions – the AED automatically diagnoses life-threatening cardiac arrhythmias and treats them through defibrillation and helped perform CPR. Joshua, with help from a medically-trained bystander who stepped up to assist, worked diligently until first responders arrived.
Joshua was a winner at the PDX People Customer Service Awards, where we recognize airport employees who truly stand out as extraordinary. We'll hold the next awards ceremony from noon to 1 p.m. on Tuesday, Jan. 25. The winners in each category – along with members of our volunteer working committee – will be invited to attend the event in person while it is live-streamed on Facebook. We'll share more details, along with the link, in the next newsletter and on the PDX People website.
Missed the last virtual awards ceremony? View the event recording or read about past winners. You can also nominate an employee who embodies the PDX People values and serves as a shining example of great customer service for next quarter – submit a nomination now.
Nominate a PDX Employee
What's New with PDX Next: Ticket Lobby, Baggage Claim, Construction Noise
Ticket Lobby: Starting today until mid-March, there will be overnight welding work happening overhead in the ticket lobby. During the day, you'll see some prep work for the nighttime welding.
Baggage Claim: Baggage carousel 4 will reopen in mid-February. We'll keep you updated on a more precise time frame as the date gets closer.
Construction Noise: Beginning today and continuing through the end of the month, you might notice construction sounds near the Alaska Lounge area on Concourse C. The work will be mostly overnight from 9 p.m. to 6 a.m. and is due to demolition in make up area one.
Looking for more PDX Next information? We're keeping you in the know on what's new on the PDX People website. Have questions or suggestions about construction? Email or call the construction hotline at 503.460.4339.  
Stay Safe at Work:
Masks, COVID-19 Protocols and Testing
With the recent surge in COVID-19 cases, it's vital to continue maintaining safety protocols while at work.
Both the CDC and TSA continue to require that masks be worn at all U.S. airports, on airplanes and on other forms of public transportation. This means that if you're working inside, riding the shuttle bus or just passing through the terminal, you must wear a mask. Refusal to wear a mask in the airport violates federal law and may result in penalties or removal.
Additionally, with rising cases and quarantine and isolation changes, testing has become an important and sometimes difficult – resource to access. Check here for local testing options. For now, 211info remains the best resource for general COVID-19 questions, information about testing and access to vaccine or booster shot appointments. Find out where you can get vaccinated.
Plan Now for MLK Weekend Volunteer Opportunities
While United Way and Hands On Greater Portland are no longer hosting the MLK Weekend of Service, they're still sharing great volunteer opportunities around the area. Whether you want to help SOLVE with clean-up projects, make care kits for the houseless or tidy up the p:ear center for homeless youth, there's a way to get involved and give back. Or, if you're interested in gaining new knowledge, check out Portland State University's “Living the Legacy” series of virtual campus and community events and University of Portland's focus on (Re)Claiming Black Joy.
PDX in Pictures
Last Sunday (Jan. 9) was Law Enforcement Appreciation Day, a great opportunity to recognize our Port of Portland Police team for their dedication and professionalism. Not only do they keep our PDX community safe, they’re also on the front lines of providing excellent customer service to everyone traveling through the airport.

Stay Connected
Twitter Facebook Instagram YouTube
PDX People Website
Subscribe to our email list.