Nancy Reyes Keeps Passengers Connected
Springtime is nearly here, but a holiday story to warm our hearts is welcome any time of year!
Alaska Airlines agent Nancy Reyes overheard a passenger telling another agent that he missed his flight on another airline and was unable to rebook as there were no other flights that day. The man very much wanted to get home to his family for Christmas – he was in the military so couldn’t always visit when he wanted – so he decided to purchase an entirely new ticket with Alaska.
Nancy whispered to her co-worker, "Here's my card – I'll pay for his ticket." As her colleague handed the man his boarding pass, she revealed that Nancy paid for his ticket. He was touched by the gesture and gave her a big (air) hug. Nancy told him that her son, who she misses greatly, is also in the military.
When asked later why Nancy was moved to so generously gift the ticket to this passenger she said, "It was a gift to myself to send this passenger home for Christmas. He was very surprised and thankful and I just explained to him since I can't be with my son for Christmas, I paid for his ticket so he can be with his loved ones."
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