Snapshot: Whole Person Care
Living without stable housing takes a severe toll on one's health—San Francisco's Department of Public Health and Department of Homelessness and Supportive Housing collectively served a total of nearly 13,700 adults experiencing homelessness during the City’s fiscal year 2017-18. Their combined estimated cost for urgent healthcare services was nearly $161 million and almost half of those costs were attributed to just 9% of that population.
Recognizing that a human-centered approach can improve health outcomes and also decrease costs to the entire system, the City's Department of Public Health, Department of Homelessness and Supportive Housing, and Human Services Agency launched Whole Person Care in 2017. Whole Person Care is developing a universal assessment tool that evaluates and connects people experiencing homelessness with health, housing, and benefits advocacy services appropriate to their needs. It’s based on an idea that there should be “no wrong door” for getting to the right next step.
The City's three lead agencies, along with other agencies and non-profit organizations, will respond in a unified fashion to those deemed the highest shared priority for individualized services based on the findings of the assessment. The shared goal is that 100% of adults experiencing homelessness in San Francisco are assessed for eligibility and treatment options and risk priority and then guided towards available services such as housing, healthcare, and benefit advocacy.