As part of our ongoing series introducing you to our talented Employer Services Department (ESD) staff, we’re shining the spotlight on someone who’s likely a familiar face – or, at the very least, a familiar voice.
Meet Kelly Resnick, an employer trainer, who spends her workday talking to employers. Kelly is usually on the phone explaining TRSL procedures. She’s also happy to help members who are accidentally sent to her extension.
Job Duties: I conduct phone, Zoom, and in-person trainings for our employer contacts who need assistance with TRSL. I also participate in the annual employer trainings.
Tenure at TRSL: 12 years in January.
What drew you to TRSL: I was drawn to work at a state agency for the benefits…insurance, leave, etc., but I am so thankful I chose TRSL due to the great staff and work environment.
What’s your favorite part of the job: What I love most about my job is helping our employers (and sometimes our members) when they call for assistance.
A fun fact about you: I love to travel. I just returned from a trip to Italy.